Group Reservations Coordinator

1 week ago

South Melbourne, Victoria, Australia Accor Full time
Job Title: Group Reservations Agent

Accor is seeking a highly motivated and detail-oriented Group Reservations Agent to join our dynamic team at Novotel Melbourne South Wharf.

Company Overview:

Novotel Melbourne South Wharf features a stunning 26-level tower with 347 accommodation rooms & suites, Mr. Carpano Dining and Bar and Allora Café. The hotel boasts direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space, and is adjacent to the DFO centre, offering over 180 retail brands.

The hotel prides itself on providing exceptional customer service to both clients and internal teams, within our portfolio hotels.

Job Description:

We are looking for a skilled Group Reservations Agent to ensure the seamless coordination of group bookings and reservations.

  • Responsibilities include managing all group bookings of 10 rooms or more.
  • Handle enquiries for group bookings via email or phone during the shift, communicating immediately and providing a reply or confirmation within a reasonable timeframe.
  • Handle guest complaints and enquiries in an efficient and professional manner, ensuring the Reservations Manager is informed of any guest feedback.
  • Perform all reservations duties, including making and entering reservations.
  • Prepare group information sheets (group movements) and briefing of Hotel Stakeholders prior to arrival of group.
  • Ensure a clear line of communication with other departments for special requests or other reservation-related matters.
Salary:

$65,000 - $75,000 per annum, depending on experience.

Required Skills and Qualifications:

To be successful in this role, you will require:

  • Experience in a Front Office or Reservations role is highly desirable.
  • A strong working knowledge of Microsoft Outlook, Microsoft Office and Opera PMS is advantageous.
  • The ability to work independently and demonstrated initiative in a dynamic environment.
  • Confident and articulate communication, negotiation, relationship and networking skills.
  • Time management skills with the ability to multitask.
  • Flexibility to work a variety of shifts, including mornings, nights, weekends and holiday periods.
Benefits:

We offer a range of benefits, including:

  • On-the-job training and mentorship.
  • Accessing pathways for career advancement and personal development within Accor.
  • Enjoy exclusive Accor discounts and global benefits.
About Us:

We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

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