Reservations Agent

5 months ago

Melbourne, Australia SOFITEL Full time

Company Description

Sofitel Melbourne On Collins is one of Melbourne’s premier luxury hotels. Located in the Paris end of Collins Street, the hotel is accessible to all of the major activities of Melbourne. Whether it be the Australian Open, an AFL match at the MCG, some shopping for luxury items or just close to transportation - trams and trains are just outside the door. The hotel is known for its beautiful rooms, extensive Conference area, its superb Atrium Bar and its delectable No35 restaurant.

**Job Description**:
Responsible for maximising room and rate yield at the hotel, ensuring a timely response to all reservations enquiries.
- Process and input FIT reservations following hotel reservations policy
- Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.
- Provide efficient, friendly and professional service at all times to our guests.
- Take personal responsibility to ensure that all inquiries are addressed.
- Work in a team environment, with a small number of staff, assisting Front Office when required.
- Ensure all outward correspondence complies with company procedures.
- Maintain a positive selling approach to maximise yield in both occupancy and rates
- Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.
- Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals.
- Complete all duties, and ensure a concise hand over
- Provide efficient, friendly and professional service to all guests.
- Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Guest Satisfaction.
- Take initiative to ensure that interactions with our guests (internal or external) are positive and productive, call the Manager on Duty if difficulties arise.
- Work together with trust so that colleagues and management meet the goals of the department/Hotel.
- Treat guests and colleagues from all cultural groups with respect, sensitivity and transparency.
- Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.

**Qualifications**:

- 12 months experience in Rooms Reservations or Operator role is advantageous
- Be highly organised and able to effectively manage priorities
- Initiate contact and establish rapport easily
- Project a professional image at all times through personal presentation/interpersonal skills
- Handle tasks carefully and correctly
- Be a good team player; contribute to and assist co-workers
- Be committed to undertake growth and development within the Sofitel brand

Additional Information
**MY BENEFITS**:

- Opportunity to work at an iconic Melbourne luxury hotel in a convenient CBD location
- Local and international career opportunities with Sofitel La Maison and Accor
- Exposure, experience and growth in a fast paced luxury environment
- Staff discounts for Accor accommodation and F&B

  • Reservations Agent

    2 months ago

    Melbourne, Australia Australian Venue Co. Full time

    **Job no**: 521710 **Work type**: Casual / Temp **Location**: Melbourne **Categories**: Sales Based out of our offices in Melbourne, we are looking for Reservations Agents to join the contact centre team on a casual basis. Our reservations agents assist customers in making reservations for various services across our venues. You will provide excellent...

  • Reservations Agent

    6 months ago

    Melbourne, Australia Pan Pacific Hotels Group Full time

    **Australia*** **PARKROYAL Melbourne Airport*** **Revenue & Reservations*** **Job Grade**: Full Time Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates six hotels with three based in Melbourne including...

  • Reservations Agent

    6 months ago

    Melbourne, Australia W Hotels Full time

    Job Description **Job Number** 23138881 **Job Category** Reservations **Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or...

  • Reservations Sales Agent

    5 months ago

    Melbourne, Australia SOFITEL Full time

    Reservations Sales Agents are responsible for assisting guests with reservation enquiries. To be successful in this role, you will have excellent attention to detail, effective communication skills, proven experience within a quality establishment and above all else, pride yourself on your ability to exceed both the guest expectations and hotel...

  • Hotel Reservations Agent

    5 months ago

    Melbourne, Australia Hotel Grand Chancellor Melbourne Full time

    **What we are offering**: Hotel Grand Chancellor Melbourne is a busy boutique style upscale hotel of 160 rooms in the Melbourne CBD. Our team members are dedicated and passionate and we have an exciting opportunity for a full time permanent **Reservations Agent** to join us. Our Reservations Department offers a fun and fast-paced environment, with dedicated...

  • Reservations Agent Full Time

    5 months ago

    Melbourne, Australia Crown Melbourne Full time

    **Job Number**: MEL15466) **Reservations Agent**: **CROWN MELBOURNE | FULL TIME**: Join us and help create unforgettable guest experiences. With flexible working from home options following a 6 month probationary period, this role will allow a great work life balance. Our Crown Resorts Reservations department is the central point of contact for hotel...

  • Reservations Agent Full Time

    5 months ago

    Melbourne, Australia Crown Melbourne Full time

    **Job Number**: MEL15251) **Reservations Agent**: **CROWN MELBOURNE | FULL TIME**: Join us and help create unforgettable guest experiences. With flexible working from home options following a 6 month probationary period, this role will allow a great work life balance. Our Crown Resorts Reservations department is the central point of contact for hotel...

  • Reservations Agent Full Time

    6 months ago

    Melbourne, Australia Crown Melbourne Full time

    (**Job Number**: MEL15544) **Reservations Agent** **CROWN MELBOURNE | FULL TIME** Join us and help create unforgettable guest experiences. With flexible working from home options following a 6 month probationary period, this role will allow a great work life balance. Our Crown Resorts Reservations department is the central point of contact for hotel...

  • Reservations Agent Full Time

    5 months ago

    Melbourne, Australia Crown Melbourne Full time

    **Job Number**: MEL15232) **RESERVATIONS AGENT** **CROWN MELBOURNE | FULL TIME** **The Benefits**: - Family and friends discounts across our 7 hotel properties! - Excellent training program - Free meals on shift at our staff restaurant - Options of working from home - Uniform can be provided and laundered for you - Discounts with our Food & Beverage...

  • Group Reservations Agent

    5 months ago

    Melbourne, Australia The Ritz-Carlton Full time

    **Job Description**: **Job Number** 23130325 **Job Category** Reservations **Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the...

  • Reservations Agent

    5 months ago

    Melbourne, Australia Westin Hotels & Resorts Full time

    **Job Description**: **Job Number** 23125768 **Job Category** Reservations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...

  • Reservations Sales Agent

    5 months ago

    Melbourne, Australia AccorHotel Full time

    **Company Description** Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Reservations Sales Agent

    2 weeks ago

    Melbourne, Australia AccorHotel Full time

    Job DescriptionShowcase your outstanding interpersonal skills as a Reservations Sales Agent, where you will provide organizational and administrative support to the team and memorable service to our guests. We are looking for a detail-oriented, multi-tasker that is passionate about hospitality and providing exceptional service.Your experience and skills...

  • Reservation Coordinator

    3 months ago

    Melbourne, Australia Lancemore Hotel Group Full time

    **Full time opportunity available**: - ** Access to exclusive benefit program**: - ** Easily accessible, located in the heart of the free-tram zone in Melbourne’s CBD, and discounted parking options available.** Lancemore Crossley St. is seeking a Reservations/Guest Service Agent to join our amazing Front Office Team, delivering genuine hospitality and...

  • Cluster Reservations Agent

    3 months ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24146970 **Job Category** Reservations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Westin is committed to empowering guests to enhance their well-being when they need it most - while...

  • Reservations Agent

    5 months ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24032356 **Job Category** Reservations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Westin is committed to empowering guests to enhance their well-being when they need it most - while...

  • Reservations Agent

    5 months ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24034124 **Job Category** Reservations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Westin is committed to empowering guests to enhance their well-being when they need it most - while...

  • Travel Reservation Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Travel Trade Recruitment Full time

    Travel Reservation SpecialistWe are seeking a skilled Travel Reservation Specialist to join our team at Travel Trade Recruitment. As a key member of our team, you will play a crucial role in shaping incredible travel experiences by managing ticketing and reservations for travel agents and clients alike.Key Responsibilities:Process reservations and issue...

  • Reservations Agent

    5 months ago

    Melbourne, Australia The Ritz-Carlton Full time

    **Job Description**: **Job Number** 23130347 **Job Category** Reservations **Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the...

  • Reservations Agent

    4 months ago

    Melbourne, Australia MERCURE Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...