Guest Relations Manager

5 months ago

Perth, Australia Hilton Full time

**Guest Relations Manager**

Parmelia Hilton Perth

**What is it like to work for Hilton?**

Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 5. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value. Our vision is to fill the earth with the light and warmth of hospitality. And, our amazing Team Members are at the heart of it all For this reason, we value and reward our staff with the following:

- Collaborative and supportive team environment
- Experience in a variety of settings
- Ability to learn, develop skillsets, and grow a hospitality career across the globe
- Competitive award rates, plus 11% superannuation
- Provided uniform and dry-cleaning
- FREE MEALS whilst on shift
- DISCOUNTED HOTELS all over the world in more than 7300 connected properties (for not just you, but up to 30 of your family/friends too)

**What is a typical day as a Guest Relations Manager?**
- Arrive and start the day with the proud and collaborative team at the first five star hotel in Perth (14 Mill Street)
- Professionally wearing the Hilton brand, with the history, traditions, and character of the Parmelia Hilton supporting you
- Leading the Front Office team and encouraging your fellow Team Members through their duties
- Meet, greet, and direct all of our valued VIP and long-stay guests with the highest customer service
- Acting as main point-of-contact for these guests and ensuring hotel is prepared to offer appropriate services
- Briefing relevant hotel departments on requirements
- Following procedures and ensuring attention-to-detail for all data processing
- Fulfil comprehensive guest assistance and create unforgettable experiences
- Responding promptly to all guest queries and special requests, offering unique solutions
- Knowing the hotel's facilities and services, going the extra mile
- Remaining calm and alert, being helpful to all guests and team members
- Seeking frequent feedback from guests
- Work with the team and capitalize on the opportunity to thrive with the Hilton family
- Communicating thoroughly and compassionately, ensuring we work as a supportive team and providing a united front for our guests
- Operating safely for the best interests of all parties, making smart choices and remaining diligent in our service
- Welcoming all learning opportunities as they arise, creating a cultivating environment

**Who is our ideal Guest Relations Manager?**
- Confident and bubbly personality, with an aptitude for hospitable service, leadership, teamwork, and patience
- Strong English writing/reading/speaking communication, with a bonus for those who are multilingual
- Proficient technology skills and attention-to-detail, with a protection of confidential information
- Ability to work under pressure, act with tactfulness and diplomacy, and manage a variety of situations
- Experience and understanding of the hospitality industry and leadership, recognizing the importance of this role in the guest experience

"A GRM is the center piece for the entire operation. "

We are seeking a multi-tasking, team-loving, leader who will embody the glue of our Front Office.

With over 7300 hotels in over 124 countries and territories, Hilton offers countless opportunities to delight. From an open door to a friendly smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you could be the next Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to spread the light and warmth of hospitality around the world.

**We are Hilton. We are hospitality.

  • Guest Relations Manager

    5 months ago

    Perth, Australia Hilton Full time

    Guest Relations Manager **Guest Relations Manager** Parmelia Hilton Perth **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 5. For nearly a century, Hilton has offered travellers the finest in accommodations, service,...

  • Guest Relations Manager

    5 months ago

    Perth, Australia Hilton Full time

    Guest Relations Manager **Guest Relations Manager** DoubleTree by Hilton Perth Waterfront **What is the role?** - Meet, greet, and direct Guests who enter the lobby area - Serve as main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements - Seek feedback from customers on a regular basis and respond to all...

  • Guest Relations Manager

    5 months ago

    Perth, Australia Hilton Full time

    **Guest Relations Manager** DoubleTree by Hilton Perth Northbridge **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service,...

  • Guest Relations Manager

    5 months ago

    Perth, Australia Hilton Full time

    Guest Relations Manager **Guest Relations Manager** **DoubleTree by Hilton Perth Northbridge** Join Hilton and you'll have more than just a job, you'll have an exciting career and be part of a community who are passionate about hospitality! At our core, we are a business of people serving people. DoubleTree by Hilton is an honored member of Hilton's...

  • Guest Relations Manager

    4 months ago

    Perth, Australia Hilton Full time

    **Guest Relations Manager** Parmelia Hilton Perth **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 5. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value. Our...

  • Guest Relations Manager

    5 months ago

    Perth, Australia Hilton Full time

    **Guest Relations Manager** DoubleTree by Hilton Perth Waterfront **What is the role?** - Meet, greet, and direct Guests who enter the lobby area - Serve as main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements - Seek feedback from customers on a regular basis and respond to all Guest queries in a timely...

  • Guest Relations Ambassador

    2 weeks ago

    Perth, Western Australia CBRE Full time

    Unlock Your Potential with CBREAre you looking for a flexible work arrangement that suits your lifestyle? Do you want to gain valuable experience in the corporate sector while working with a global leader in Commercial Real Estate?CBRE is seeking enthusiastic and dedicated individuals to join our Work Your Way community as Guest Relations Ambassadors. As a...

  • Guest Relations

    3 months ago

    Perth, Australia CBRE Full time

    Join CBRE a global leader in Commercial Real EstateWork Your Way to suit your scheduleCareer path opportunitiesPerth | Land of the Whadjuk Nyoongar peopleAre you looking for a pathway into something different and a work schedule that suits the days you want to work?We are interested in people after casual work in the corporate sector to join our Work Your...

  • Executive Lounge and Guest Experience Manager

    5 months ago

    Perth, Australia Hilton Full time

    Executive Lounge and Guest Experience Manager An Executive Lounge and Guest Relations Manager is responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested. **What will I be doing?** As an Executive Lounge and Guest Relations...

  • Guest Service Manager

    5 months ago

    Perth, Australia Marriott International, Inc Full time

    **Additional Information** Full Time **Job Number** 24070284 **Job Category** Rooms & Guest Services Operations **Location** The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **Guest Services Manager** We are looking for an...

  • Guest-relations Team Member

    5 months ago

    Perth, Australia Canon Full time

    **Perth work location**: - **Casual role Opportunity**: - **Great opportunity for someone who enjoys autonomous work** **About Us** Canon Business Services is a leading provider of Business Process Outsourcing (BPO) solutions to clients, with offices in Australia, New Zealand, Philippines and the United States. Over the years we’ve developed innovative...

  • Guest Service Agent

    4 weeks ago

    Perth, Western Australia Hilton Hotels Full time

    About the RoleWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at DoubleTree by Hilton Perth Northbridge. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are met.Key ResponsibilitiesProvide exceptional customer...

  • Guest Services Manager

    3 weeks ago

    Perth, Western Australia Pan Pacific Hotels Group Full time

    {"Job Title": "Guest Services Supervisor", "Job Summary": "We are seeking a highly skilled Guest Services Supervisor to join our Front Office team at Pan Pacific Perth. As a key member of our team, you will be responsible for providing exceptional guest service, managing room keys, and maintaining accurate records in a fast-paced hotel environment.", "Key...

  • Guest Service Agent

    5 months ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 24047321 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Guest Service Representative

    3 weeks ago

    Perth, Western Australia Hilton Hotels Full time

    {"h1": "Welcome to DoubleTree by Hilton Perth Northbridge", "p": "We are seeking a skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for delivering exceptional customer service and creating a warm and welcoming experience for our guests. Responsibilities: * Provide exceptional customer service and respond to...

  • Guest Service Representative

    3 weeks ago

    Perth, Western Australia Hilton Hotels Full time

    {"h1": "Welcome to DoubleTree by Hilton Perth Northbridge", "p": "We are seeking a skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for delivering exceptional customer service and creating a warm and welcoming experience for our guests. Responsibilities: * Provide exceptional customer service and respond to...

  • Guest Service Representative

    3 weeks ago

    Perth, Western Australia Hilton Hotels Full time

    {"h1": "Welcome to DoubleTree by Hilton Perth Northbridge", "p": "We are seeking a skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for delivering exceptional customer service and creating a warm and welcoming experience for our guests. Responsibilities: * Provide exceptional customer service and respond to...

  • Guest Experience Expert

    5 months ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 24086819 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Service Representative

    4 weeks ago

    Perth, Western Australia Hilton Hotels Full time

    About the RoleWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at DoubleTree by Hilton Perth Northbridge. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are met.Key ResponsibilitiesProvide exceptional customer...

  • Guest Experience Ambassador

    3 weeks ago

    Perth, Western Australia Marriott International Full time

    About the RoleWe are seeking a highly skilled Guest Experience Expert to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.Key ResponsibilitiesProvide warm and sincere greetings to guests, engaging them...