Guest Service Agent

5 months ago

Perth, Australia Marriott International, Inc Full time

**Job Number** 24047321

**Job Category** Rooms & Guest Services Operations

**Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Guest Services Agent

    5 months ago

    Perth, Australia Hilton Full time

    Guest Services Agent **Guest Services Agent** **DoubleTree by Hilton Perth - Waterfront** **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in...

  • Guest Services Agent

    5 months ago

    Perth, Australia Hilton Full time

    Guest Services Agent **Guest Services Agent** **Parmelia Hilton Perth** **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 5. For nearly a century, Hilton has offered travellers the finest in accommodations, service,...

  • Guest Services Agent

    5 months ago

    Perth, Australia Hilton Full time

    Guest Services Agent **Guest Services Agent** **Parmelia Hilton Perth** **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service,...

  • Guest Services Agent

    5 days ago

    Perth, Western Australia Hilton Hotels Full time

    Delivering Exceptional Guest ExperiencesAs a Guest Services Agent at Parmelia Hilton Perth, you will play a vital role in creating unforgettable experiences for our guests. Located in the heart of the city, our hotel offers a sophisticated retreat from the hustle and bustle of urban life.About the RoleWe are seeking a highly motivated and customer-focused...

  • Guest Services Agent

    5 months ago

    Perth, Australia Hilton Full time

    **Guest Services Agent** **DoubleTree by Hilton Perth - Northbridge** **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service,...

  • Guest Service Agent

    3 months ago

    Perth, Australia Hilton Hotels Full time

    JOB DESCRIPTIONDoubleTree by Hilton Hobart – Guest Service Agent We are looking for passionate hospitality stars to join our pre-opening team. *Australian Working Rights Required* With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an...

  • Guest Services Agent

    5 months ago

    Perth, Australia Hilton Full time

    **Guest Services Agent** **Parmelia Hilton Perth** **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 5. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value. Our...

  • Guest Services Agent

    5 months ago

    Perth, Australia Hilton Full time

    **Guest Services Agent (Night Shift)** **Parmelia Hilton Perth** **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities,...

  • Guest Services Agent

    5 months ago

    Perth, Australia Hilton Full time

    **Guest Services Agent** **DoubleTree by Hilton Perth - Waterfront** **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service,...

  • Guest Services Agent

    4 months ago

    Perth, Australia Hilton Full time

    **Guest Services Agent** **Parmelia Hilton Perth** **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value....

  • Guest Services Agent

    5 months ago

    Perth, Australia Hilton Full time

    **Guest Services Agent** DoubleTree by Hilton Perth Waterfront **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities,...

  • Guest Service Agent

    4 months ago

    Perth, Australia TRIBE Perth Full time

    Located on the burgeoning doorstep of the ever expanding Perth CBD, **Tribe Perth **is conveniently based next door to Kings Park and minutes away from some of the city’s premier restaurants, bars and tourist attractions. Seductive and striking, Tribe Perth brings a bold new energy to the market. Part collaborative workspace, part social club, our 126...

  • Guest Service Agent

    4 weeks ago

    Perth, Western Australia Alex Hotel Full time

    About Alex HotelWe are seeking a highly skilled and experienced Guest Service Agent to join our team at Alex Hotel in Northbridge, Perth. As a key member of our front office team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Respond to all incoming reservations calls,...

  • Guest Service Agent

    4 weeks ago

    Perth, Western Australia Hilton Hotels Full time

    About the RoleWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at DoubleTree by Hilton Perth Northbridge. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are met.Key ResponsibilitiesProvide exceptional customer...

  • Guest Service Agent

    5 months ago

    Perth, Australia Crowne Plaza Hotels & Resorts Full time

    At Crowne Plaza® Hotels & Resorts our goal is to make business travel work. We look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too! That’s where you come in. When you’re part of the Crowne Plaza brand, you’re more than just a job title, that’s why we’re looking for a Part Time...

  • Casual Guest Services Agent

    5 months ago

    Perth, Australia Hilton Full time

    **Guest Services Agent** **DoubleTree by Hilton Perth - Northbridge** **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 5. For nearly a century, Hilton has offered travellers the finest in accommodations, service,...

  • Guest Services Agent

    2 weeks ago

    Perth, Australia Hilton Full time

    Guest Services Agent (Casual) **Delivering Unforgettable Experiences at Parmelia Hilton Perth** As you enter our iconic hotel, you step into a world of urban sophistication, with the best of Perth at your doorstep. Conveniently located next to the Perth Convention and Exhibition Centre and seamlessly connected to the Brookfield Place commercial and retail...

  • Guest Service Agent

    4 months ago

    Perth, Australia AccorHotel Full time

    **Company Description** Our Hotel** At AccorHotels, we are passionate about ensuring our guests and colleagues feel welcome and valued and take every opportunity to create an unforgettable experience. Novotel Perth Langley is located within the Perth CBD, with sensational views of the Swan River. Offering 256 well-appointed hotel rooms and suites, multiple...

  • Guest Service Agent

    5 months ago

    Perth, Australia AccorHotel Full time

    **Company Description** Our Hotel** At AccorHotels, we are passionate about ensuring our guests and colleagues feel welcome and valued and take every opportunity to create an unforgettable experience. Novotel Perth Langley is located within the Perth CBD, with sensational views of the Swan River. Offering 256 well-appointed hotel rooms and suites, multiple...

  • Guest Services Agent

    3 months ago

    Perth, Australia Mercure Full time

    Company DescriptionMercure Perth is conveniently located in the heart of Perth city, with the major shopping, entertainment and nightlife areas all close by. The hotel features 239 well-appointed rooms, along with a great restaurant, a cafe, bar, heated rooftop swimming pool, spa, sauna and gym. Business guests are well catered for at Mercure Perth with 6...