Guest Experience Manager

3 months ago

Perth, Australia Marriott International, Inc Full time

**Additional Information** Full Time
**Job Number** 24165336
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**Our Company**

**Our Brand**

The more you travel, the more your well-being can get left behind. But there’s a place that doesn’t come with that compromise. Join the team at The Westin Perth, enhance your senses and find your balance with our signature wellness programs. With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road. Discover a place where you’re given a choice, not just to get up, but to rise.

**Rise with Westin Perth**

The Westin Perth is a luxury retreat, perfect for business and leisure travelers alike. A rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic City Centre location.

**Department**:
Responsible for the team providing first impressions, our Porter (Bell) team is proactive, welcoming with true professionals excelling at delighting our guests.

**As a Guest Experience Manager in charge of Bell Services you will**:

- Respond to guest requests for special arrangements or services (e.g., transportation, reservations) by identifying appropriate providers.
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
- Identify the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- be rostering and labour cost management, performance management
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
- be dynamic Leader who is passionate about delivering exceptional and memorable customer experience
- Greet every guest and deliver personal and instinctive guest experiences every day.
- be representing property management in resolving any guest related situation.
- Maintain the cleanliness standards of the Hotel driveway.
- Complete and report accidents, injuries, and unsafe work conditions; facilitate safety training and certifications to the team.

**Qualifications & experience**:

- Experience in daily operations of a hotel
- Current WA RSA essential for this role, Approved Manager card advantageous
- Current Drivers Licence is a must
- Hospitality and OPERA experience essential, leadership experience required
- Implementing Projects and Policies
- Must be well organised, efficient and have excellent people skills

**Benefits**:
This is an excellent opportunity to make your mark in a vibrant and growing company. In return for your commitment and passion to succeed, you will have the opportunity to work with a highly motivated team and receive excellent benefits including:

- Generous accommodation and Food and Beverage discounts for Associates, family and friends across all Marriott International properties worldwide
- Associate recognition programs
- Discounted CBD parking
- World class training programs
- Strategic career development opportunities
- Access to EAP services
- Competitive salary

If you are an experienced and capable hospitality professional loaded with energy, enthusiasm and a passion for what you do

**CLICK APPLY NOW**
- Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._

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