Guest Service Agent

6 months ago

Perth, Australia Crowne Plaza Hotels & Resorts Full time

At Crowne Plaza® Hotels & Resorts our goal is to make business travel work. We look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too

That’s where you come in. When you’re part of the Crowne Plaza brand, you’re more than just a job title, that’s why we’re looking for a Part Time Guest Service Agent who can make our guests’ hotel stay a seamless one they'll always remember.

There’s nothing complicated about dealing with business people.

They’re just people. Doing business.

By day, international marketing superhero. By night: fluffy bath robe and a box set.

The moment a guest steps into our hotel, they walk into a genuinely memorable experience. As a Guest Service Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a seamless experience... you’ll also create the warm atmosphere that makes our guests feel at home.

**Every day is different, but you’ll mostly be**:

- Daring to connect
- be the one to make the first move with a guest; say hello first, take action first.
- Adapting to the moment
- read a guests mood, change according to what they may need in that moment.
- Relating to our guests needs
- ensure we know what is important to our guests and focus on perfecting this.
- Acknowledging IHG Rewards Club members and returning guests in person or over the phone.
- Taking, managing, and receiving payments for guest bookings.
- Making the check-in and check-out process feel swift and seamless.
- Being our guests’ trusted contact - helping with everything from bill queries to restaurant recommendations.

**What we need from you**:

- Previous experience in a Front Office position or with Opera (PMS) is highly regarded.
- Confidence to make the first move and Dare to Connect.
- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
- Availability to work a rotating roster, including shifts on weekends and Public Holidays.
- Fluency in the local language - extra language skills would be great, but not essential.
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills.

Applicants must have unrestricted Australian working rights.

**What you can expect from us**:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including free duty meals, a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Lets Go Further Together.

Don't quite meet every single requirement, but

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