Guest Relations Manager

7 months ago

Perth, Australia Hilton Full time

Guest Relations Manager

**Guest Relations Manager**

Parmelia Hilton Perth

**What is it like to work for Hilton?**

Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 5. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value. Our vision is to fill the earth with the light and warmth of hospitality. And, our amazing Team Members are at the heart of it all For this reason, we value and reward our staff with the following:

- Collaborative and supportive team environment
- Experience in a variety of settings
- Ability to learn, develop skillsets, and grow a hospitality career across the globe
- Competitive award rates, plus 11% superannuation
- Provided uniform and dry-cleaning
- FREE MEALS whilst on shift
- DISCOUNTED HOTELS all over the world in more than 7300 connected properties (for not just you, but up to 30 of your family/friends too)

**What is a typical day as a Guest Relations Manager?**
- Arrive and start the day with the proud and collaborative team at the first five star hotel in Perth (14 Mill Street)
- Professionally wearing the Hilton brand, with the history, traditions, and character of the Parmelia Hilton supporting you
- Leading the Front Office team and encouraging your fellow Team Members through their duties
- Meet, greet, and direct all of our valued VIP and long-stay guests with the highest customer service
- Acting as main point-of-contact for these guests and ensuring hotel is prepared to offer appropriate services
- Briefing relevant hotel departments on requirements
- Following procedures and ensuring attention-to-detail for all data processing
- Fulfil comprehensive guest assistance and create unforgettable experiences
- Responding promptly to all guest queries and special requests, offering unique solutions
- Knowing the hotel's facilities and services, going the extra mile
- Remaining calm and alert, being helpful to all guests and team members
- Seeking frequent feedback from guests
- Work with the team and capitalize on the opportunity to thrive with the Hilton family
- Communicating thoroughly and compassionately, ensuring we work as a supportive team and providing a united front for our guests
- Operating safely for the best interests of all parties, making smart choices and remaining diligent in our service
- Welcoming all learning opportunities as they arise, creating a cultivating environment

**Who is our ideal Guest Relations Manager?**
- Confident and bubbly personality, with an aptitude for hospitable service, leadership, teamwork, and patience
- Strong English writing/reading/speaking communication, with a bonus for those who are multilingual
- Proficient technology skills and attention-to-detail, with a protection of confidential information
- Ability to work under pressure, act with tactfulness and diplomacy, and manage a variety of situations
- Experience and understanding of the hospitality industry and leadership, recognizing the importance of this role in the guest experience

"A GRM is the center piece for the entire operation. "

We are seeking a multi-tasking, team-loving, leader who will embody the glue of our Front Office.

With over 7300 hotels in over 124 countries and territories, Hilton offers countless opportunities to delight. From an open door to a friendly smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you could be the next Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to spread the light and warmth of hospitality around the world.

**We are Hilton. We are hospitality.

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