Student Administration Support

2 months ago

North Ryde, Australia Macquarie University Full time

PRIMARY DETAIL
- HEW Level 3 - Step 1 ($45.56 per hour), plus 17% employer's superannuation and annual leave loading.
- Casual Position.
- Based at Wallumattagal campus, North Ryde.

The Role

The Macquarie University Student Lifecycle - Enrolment Team is looking for enthusiastic individuals to join their team to support various Student Lifecycle processes particularly during May - August and December - March periods. On-site work will be based at Wallumattagal Campus typically during business hours (Mon-Fri from 9am-5pm).

You will be working during these periods as part of a pool of casual staff and responsibilities will include:

- Assisting the manager and the Student Lifecyle team with administrative processes across the student lifecycle.
- Understanding the relevant processes, systems, templates and resources to action student requests.
- Data entry and processing student data updates in MQ systems, ensuring information are accurate and up to date.
- Receiving and responding to student enquiries as appropriate and in line with established guidelines/templates, escalating/triaging enquiries as required.
- Reviewing and verifying information from different systems (e.g. MQ and external platforms) and resources, including following up with students.
- Performing initial reviews of student enquiries/cases; verify information/requests against pre-determined criteria; and communicate with students for more information as needed to successful to progress their requests/cases to the next stage.

About You

Availability to work at least during May - August and December - March periods. Flexibility of shifts (days and hours) is available to suit your study commitments. Experience in customer service roles (face to face and/or via digital mediums). Extremely high accuracy and attention to detail. Well-developed interpersonal and written communication skills. Ability to quickly learn different systems. Excellent time management. A positive attitude with a strong work ethic, and the ability to remain positive in carrying out tasks meticulously.

About Us

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 60 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community.

Connect with us today


We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the

staff benefits

on offer.

To Apply

Selection Criteria- Experience in customer service or administration- Knowledge of student customer service and/or administration processes and associated policies- Strong customer service focus and ability to work and communicate effectively with others- Experience in developing and implementing administrative process improvement- Time management and organisational skills, and experience coordinating and delivering on competing deadlines- Experience in high volume administration functions.- Excellent attention to detail

Your cover letter should include how you meet the above selection criteria and why you’re interested in the role.
- Applications without a Cover Letter addressing the Selection Criteria will not be considered.

Role-specific Enquiries: Thomas Cribb, Senior Student Administration Officer via


General Enquiries: Orlagh Morgan, HR Administrator via


Applications Close: On Sunday, 6 October 2024 at 11:59pm (AEST), shortlisted applicants will be invited for an interview.

Applications Close:
06/10/2024 11:59 PM

Diversity and Inclusion
- Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.
- We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion.
- Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University.

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