Administration and Student Support Officer

3 months ago

North Sydney, Australia Charter Australia Pty Ltd Full time

**About Charter Australia**

Established in 2005, Charter Australia is a Registered Training Organisation (RTO ID: 41038) by the Australian Skills Quality Authority (ASQA) under the National VET Regulator Act 2011. Charter Australia is also registered on the Commonwealth Register of Institutions & Courses for Overseas Students (CRICOS Code: 03417F).

Charter Australia specialise in training in the health, aged care and disability, and community sectors and work closely with employers in the healthcare industry.

**Role Overview**

**Key Responsibilities**:

- Reception duties including answering phone calls and enquiries
- Assist with the processing of enrolments and distribution of course materials.
- Provide administrative support for events and daily operations.
- Monitor student attendance and progress, identifying those at risk and providing support as needed.
- Liaise with service providers and coordinate building maintenance activities.
- Foster positive relationships with colleagues, students, and stakeholders through effective communication and support.

**Expected Performance Characteristics**:

- Organisational skills: Ability to manage calendars, schedules, and files efficiently.
- Attention to detail: Accuracy in administrative tasks to ensure high-quality work.
- Communication skills: Clear and effective communication with colleagues, clients, and stakeholders.
- Time management: Prioritizing tasks and meeting deadlines to ensure productivity.
- Problem-solving abilities: Identifying issues and finding solutions in a fast-paced environment.
- Confidentiality: Handling sensitive information with discretion and maintaining confidentiality.
- Adaptability: Being flexible and adaptable to changes in priorities and procedures.
- Technical proficiency: Proficiency in office software and willingness to learn new tools.
- Customer service orientation: Providing assistance and support with professionalism and a positive attitude.
- Team player: Collaborating effectively with colleagues to achieve common goals.

Pay: $48,000.00 - $55,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

**Language**:

- English (preferred)

Licence/Certification:

- visa/residency (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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