Client Service Officer

Company: Mercer

Description:

We are seeking a talented individual to join our Client Service team at Mercer Financial Advice. This role will be based in our Melbourne office. This is a hybrid role that has a requirement of working at least three days a week in the office.

As the Client Service Officer, you will act as a critical link between our clients and financial advisors, managing a variety of client service tasks to ensure an outstanding client experience while maintaining compliance standards.

We will count on you to:

• Serve as a primary contact for client inquiries and service needs, ensuring timely and accurate responses.
• Prepare and process financial planning documents, applications, and client reviews.
• Support advisors by managing client schedules, meeting preparation, and follow-up actions.
• Handle compliance requirements, including maintaining accurate records and documentation.
• Proactively identify opportunities to improve client satisfaction and operational efficiency.

What you need to have:

• Self-motivated and excellent problem-solving skills.
• Highly organised with a strong attention to detail.
• Experience within a client service role.
• Proficient in Xplan, Salesforce, and MS Office Suite.
• Good understanding of financial products, services, and industry regulations.
• RG146 compliant.

What makes you stand out:

• Demonstrated experience within a financial planning environment.
• Other relevant Financial Planning studies will be considered.
• Excellent communication, relationship-building, and problem-solving abilities.
• Detail-oriented with a proven ability to manage multiple priorities effectively.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.

How to apply:

If this sounds like the next opportunity for you, please submit your resume accompanied by a cover letter which addresses your experience in demonstrating the top two requirements listed under "What you need to have" within a work environment.

About Mercer:

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.