Client Services Coordinator

5 months ago

Geelong, Australia The Salvation Army Full time

Number of Positions Available:

1

- Start your career with The Salvation Army today

- We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

- ABOUT US

- The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
Why work with Salvos?

When you work for the Salvos you are making a difference to the community and lives of others. A career with purpose, where you can help society's most vulnerable as we care for people, create faith pathways, build healthy communities and work for justice.

About the role

We are seeking a dedicated Client Services Coordinator for Youth Services program to deliver high quality services to young people connected to the Barwon South/West region. You will work in conjunction with the management team within the Northwest Metro to deliver the Journey to Independence Model to all youth services clients and represent Youth Services in the across the Barwon Region.

Responsibilities Include
- Direct client practice work are carried out in peak periods or during staff absences
- Oversee administration of resources including brokerage support to clients of service
- Develop positive relationships with stakeholders and the community
- Monitor performance of the team against TSA key performance indicators
- Participate in daily briefings to ensure clients and goals are met
- Deliver regular supervision to staff and facilitate regular team meetings
- Ensure clients interests of NWMYS and TSA are effectively represented
- Participate in TSA Youth Stream Leadership meetings, ensure Barwon region is reflected in this space

This is a permanent full-time position, based in Geelong and Sunshine, VIC. This position may require you to participate in program on call roster. Salary and conditions are in accordance with SCHADS Level 6.

What you will have
- Degree qualification in Social Work, Social Sciences or related field required
- Experience in delivering case management practice within the homeless service system
- Strong understanding of refuge/residential service provision
- Excellent organization and administrative skills with capacity to balance workload and
- Determine priorities while also addressing the needs of crisis accommodation environment
- Demonstrated experience in the management and leadership of staff
- Strong verbal and communication skills
- Working with Children's Check
- National Police Check
- Current Victorian Driver’s Licence

Benefits working with The Salvation Army
- (Maybe eligible to) NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
- Employee Assistance Program - Independent confidential counselling service
- Financial, retail and lifestyle discounts and benefits
- Discounted health and fitness programs through Fitness Passport
- Up to 8 weeks leave per year through our purchase leave scheme
- Generous Parental Leave offering of 12 weeks
- Up to 5 days paid leave per year to support a TSA program or activity
- An inclusive culture of dedicated, passionate, and professional team members
- Positively supporting and impacting the lives of others through your career contribution
- The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
- We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check._
- We value Integrity, Compassion, Respect, Diversity, and Collaboration_

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