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Switchboard Operator

4 months ago

Sydney, Australia Northern Beaches Hospital Full time

Full Time Role
- ASAP Start
- 24 hour Roster Availability Required

**About Northern Beaches Hospital**
Operated by Healthscope, Northern Beaches Hospital (NBH) is located in Frenchs Forest, only 13kms north of Sydney CBD. The hospital is a contemporary 488 bed facility comprising of 60% public and 40% private beds. Providing a wide range of health services to the local community, including Surgery, a 50 bed Emergency Department, Intensive Care, Birthing, Paediatrics, Cardiac, Mental Health, Dialysis, Cancer Centre and Outpatients.
NBH has 13 operating theatres, one hybrid/cardiac catheter theatre, two Catheter Laboratories and four endoscopy procedure rooms, all supported by a critical care unit which includes two intensive care wards.
Northern Beaches Hospital is a dedicated facility for all patients in the local area. It was thoughtfully designed to optimise patient safety and overall experience, and to provide meaningful management and operational efficiencies that benefit everyone.
Key to the hospital’s success is a highly skilled and expert team of staff who are supported by a comprehensive range of professional development opportunities.

**About the Role**
As a hospital switchboard operator you are required to have excellent customer service skills and will be responsible for accurate and efficient response to all calls made to and from the NBH switchboard and emergency calls.
We are seeking proactive individuals to join our extraordinary team on a full time basis to:

- Answering incoming and outgoing calls
- Delivering assistance in a polite, clear, well-spoken and calm manner in all circumstances
- Contacting staff and emergency groups for code calls e.g. cardiac arrest and trauma groups
- Performing routine clerical duties as required by the Manager
- Operating hospital switchboard; and DECT and/or smart phone systems
- Providing an effective, efficient, timely and courteous service to patients, visitors, the public and staff who interact with the switchboard.

**To be successful**:

- Previous experience in the operation of contemporary switchboards and high volume call environment
- Demonstrated experience in responding to a range of customer enquiries and determining the appropriate response in a complex work environment
- Exceptional communication and customer service skills
- Experience in managing DECT and Smart Phone systems will be well regarded
- Demonstrated ability to work autonomously and within a team
- Ability to stay calm in high volume environment
- Flexible to work rotating shifts - early/late shifts & weekend work.

**Employee Benefits**:
Our OneHealthscope rewards program gives you access to a range of wellness benefits, discounted Healthscope services for you and your family, salary packaging and more as well as discounted onsite parking at Northern Beaches Hospital and access to Fitness Passport
- Wellness benefits including a wide offering of holistic support through our Employee Assistance Program and free services including medical examination of employees and discounted Healthscope services for permanent Healthscope employees and members of their immediate family.
- OneHealthscope rewards program with national deals and discounts for travel, health insurance and banking offers.
- Variety of leave options
- Salary packaging that includes additional superannuation, Novated motor vehicle lease and Airline/Club membership
- Health insurance