Customer Care Coordinator

6 months ago

Macquarie Park, Australia LifeHealthcare Full time

Flexible Working Arrangements
- Growing Company doing great things for the patient
- Be part of a busy and energetic team

At LifeHealthcare we believe Australian and New Zealand healthcare professionals and patients should have access to world-leading medical devices, whilst ensuring long-term economic sustainability within the healthcare system. As a leading independent distributor of medical technology, we bring innovative medical solutions to healthcare professionals by partnering with world leading companies who share our vision for innovation and making a real difference to people’s lives.

**You’ll stand out from the crowd if you**:

- Are an excellent communicator with strong written and verbal communication skills.
- Ability to build quality relationships and collaborate with sales teams and medical professionals.
- Ability to work in a structured manner with strong planning, prioritisation, organisational and time management skills and a focus on quality results.
- Resilience, self-motivation, and a flexible can-do attitude.
- Ability to thrive in a fast-paced work environment.
- Previous experience using SAP and Zendesk

**You’ll be responsible for**:

- Accurately and efficiently processing customer enquiries and orders.
- Updating our system of record (Zendesk) while maintaining accurate records of all interactions.
- Tracking orders and liaising with stakeholders to deliver on agreed KPIs and SLAs.
- Keeping up to date with product knowledge to ensure service levels are met daily.

**And to be successful you’ll need**:

- Previous experience within a customer service or contact centre environment (preferred healthcare sector but not essential
- Experience using ERP software, SAP essential and experience in Zendesk is desirable.
- Proven experience working in a deadline driven environment.

**Culture and Benefits**:
At LifeHealthcare, our passion is health, and our purpose is helping to make life better for others. As an organisation, we are guided by a set of values - Accountable, Agile, Authentic and Customer Centric that define our character and culture. We encourage and support employees to live our values every day, whilst offering a range of benefits including health insurance discounts, career opportunities across the EBOS Medical Technology Division, generous parental leave, employee referral programs, opportunity to purchase leave, volunteer leave, recharge days, flexible work arrangements and financial rewards for individual and company performance.

If teamwork and improving patient outcomes drive you to succeed and you have a real desire to help others and grow your career, then please APPLY now.

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