Customer Care Representative
3 weeks ago
**Benefits**
- Be a part of a global pharmaceutical organisation
- Located in Macquarie Park 2113
- 6-month fixed term contract
- $65,000-$70,000 + super
***
**About the company**
Work for a global animal health company operating providing essential medications. Our client looks to provide effective treatments quickly and economically to provide the best level of service possible enhancing the quality of life to customers all over the world.
**About the opportunity**
Be part of a strong, motivated, and driven customer care team. In your new customer service role, you will work closely with your team to process orders and solve key issues for customers. Thinking outside the box and actioning concerns before they arise. Be genuinely committed to patient and customer satisfaction of a market leading range of pharmaceuticals to medical professionals.
**Duties**
- Provide a high level of Customer Service
- Order fulfillment
- Managing customer expectations and investigation of orders
- Problem solving and investigating issues
- Support sales representatives
- Ensure complaints are resolved quickly and expertly, and escalated when required
- Handling of exchanges and returns
- Reporting on fulfilment and stock availability for customers and commercial teams
- Product knowledge
- Maintaining relationships with customers
**Skills and Experience**
- Experience in Customer Service in an Animal Health, Medical Device, Pharmaceutical or FMCG organisation
- CRM system experience
- Strong attention to detail and multi-tasking ability
- Experience in a call environment
- Good communication skills
- Strong ability to problem solving
**Culture**
Passionate, collaborative and ethical working culture. Fantastic team and organisation with a strong training platform.
***
**How to Apply**
**About us**
**Job details**:
- Location
- Macquarie Park
- Salary
- $65000 - $70000 per annum
- Job Type
- Contract
- Ref
- BH-38819
- Contact
- Kate Toohill
- Contact phone
+61 2 8877 8735
- Posted
- about 3 hours ago
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