Administration Officer

4 weeks ago

Brisbane, Australia Queensland Health Full time

About the role
Permanent fulltime and part time opportunity - The Older Persons Emergency Network (OPEN) Service are seeking an enthusiastic, flexible and motivated administration Officer to work in an evolving model of care with unique challenges, as the service develops and adapts to the needs of the regions residential aged care population. The administration Officer will work for the OPEN Service in a multidisciplinary team consisting of Medical, Nursing and administrative staff. The OPEN service works in conjunction with QAS, Emergency Departments and local RADAR services to provide emergency equivalent outreach care to residents living in Residential Aged Care Facilities (RACF's) and residents living in independent living units in the Metro North catchment. The role will provide confidential and professional administration support to the OPEN Service in the coordination of residential aged care enquiries from treating Consultants, Nurses, Allied Health, General Practitioners and primary care providers for the optimisation of patient care needs and service provision.
About you
This successful applicant will carry out the following key accountabilities in accordance with the Metro North Health's values:

- Provide professional and courteous telephone and written communication to a wide variety of core stakeholders (patients, General Practitioners (GP), Doctors, administration and nursing staff).
- Effectively communicate with customers and demonstrate understanding, empathy, patience and a positive service focus.
- Using clinical computer systems to record all demographic and patient details (e.g. integrated Electronic Medical Record (ieMR), HBCIS) ensuring high quality data is maintained.

Health Equity
It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

**Job ad reference number**: CAB569980Close date: Wednesday, 19th June 2024
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDThis work is licensed under a Creative Commons Attribution 3.0 Australia License.

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