Claims Consultant

7 months ago

Sydney, Australia Gallagher Full time

About Us:
Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.

Overview:
**Your Role**

HBCF, as part of iCare, delivers crucial insurance coverage to homeowners in the event a contractor is unable to honour their commitments due to insolvency, death, disappearance or building licence suspension. GB’s Business Model enables us to support this safety net, deploying a claims management model that provides the best customer experience to homeowners and protects the HBCF’s objectives.

These positions will be offered on a permanent full-time basis with a flexible hybrid approach, working from our Sydney CBD office or our newly opened Parramatta office and Working From Home (WFH).

**Responsibilities**:
**You will add value to Gallagher Bassett across the following**:

- Manage Home Builders Warranty claims end to end with adherence to HBCF service standards, company guidelines and delegated authority
- Deliver outstanding outcomes and customer service for both homeowners and HBCF
- Work with the team by sharing information, knowledge, and resources to achieve the best possible outcomes for all
- Build and develop external business relationships
- Attend client meetings where applicable
- Achieve monthly efficiency level as designated by management

Qualifications:
**We’re interested in hearing from people who possess**:
To excel in this role, you will be a passionate and proactive consultant who thrives in a busy yet rewarding environment.
- Minimum two (2) years claims experience (preferably in Householders, Property, Commercial and/or Builders Warranty claims) and/or
- Adhere to relevant state legislations
- Experience with managing large loss and complex claims
- Strong attention to detail with a commitment to quality and accuracy
- Strong level of interpersonal skills with an ability and desire to work as part of a team
- Advanced computer skills (Microsoft Office - Word/ Excel)
- Experience using Guidewire Claim Centre & Industry Qualification - ANZIIF desirable although not essential

**If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following**:

- Flexible work arrangements - including WFH
- Paid Parental Leave
- Opportunities for ongoing education and development
- Service recognition awards
- Employee assistance program for yourself and immediate family members
- Excellent Working Environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
- Exciting career - as our Company grows, so do the opportunities for our people

**A brief overview on GB**

Gallagher Bassett is Australia's largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance

**To be considered for this opportunity you must have the right to live and work in Australia when applying.**

**Agency applicants will not be considered for this role.**
- Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant._

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