Claims Consultant

6 months ago

Sydney, Australia Marsh Full time

**Claims Consultant**

**What can you expect?**

An opportunity has arisen for a **Claims Consultant** to join our **NSW Public Sector claims team**, based in Sydney. You will handle a portfolio of general insurance claims for government clients, with a focus on liability claims.

More specifically, you will be responsible for:

- End to end management of a portfolio of Public Liability, Professional Indemnity, Property and other general insurance claims;
- Setting claims estimates, investigating claims, managing claims costs, and negotiating with a variety of third parties;
- Building and maintaining rapport with clients;
- Building and maintaining relationships with internal and external stakeholders such as brokers, underwriters and reinsurers.

**What is in it for you?**
- This is a rare opportunity to commence in a technical role at an entry level: we will provide all training on relevant product lines, such as Public Liability, Professional Indemnity and Property;
- Professional environment where your career path really matters and is supported in our global organisation;
- Work in a highly regarded team with energetic and supportive colleagues;
- Genuine work life balance.

**We will count on you to**:
**Service Clients**
- Meets service levels set out in our claims handling agreements;
- Respond to queries from clients, service providers and reinsurers;
- Prepare claims review reports; attend client meetings.

**Administer Claims**
- Registering of new claims and processing of other claims related information in claims management system;
- Prepare and send routine correspondence and other documents to clients and third parties;
- Making payments to clients, claimants and service providers.

**Provide claims solutions**
- Drive the settlement negotiation process and negotiate claims on behalf of clients;
- Protect clients’ in determining resolutions to claims issues.

**What you need to have**:

- Completed HSC, or at least 12 months experience working in an office environment;
- Good written and oral communication skills;
- A strong customer service approach;
- The ability to remain calm under pressure and be able to work flexibly when required.
- Ability to work in Australia.

**What makes you stand out?**

The following, while not required, would be highly regarded:

- Previous experience managing public liability claims;
- Relevant tertiary qualifications, such as Law, Business/Commerce, Loss Adjusting or ANZIIF studies;
- Previous client facing experience.

**About Marsh**:
**Marsh McLennan** is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

**Marsh McLennan** is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
- At _**_Marsh_**_ we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family._

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