Ict Customer Service Agent

2 months ago

Sydney Western Suburbs, Australia NSW Corporate Services Full time

**_Together we shape thriving communities, public spaces, places and economies._**
- **Our team is expanding and provides fantastic opportunities to utilise your call centre experience or customer service experience and further develop your IT knowledge and skill set.**:

- **4 X Ongoing full-time opportunities + creation of a Talent Pool**:

- **Orange or Parramatta locations considered**:

- **Salary relative to experience and ranges from $** **79,032 to $86,539 + super**

**What’s in it for me?**

Join our team for a **fantastic culture** with dynamic collaboration and **genuine long-term career support**. We offer **flexibility in work arrangements**, diverse and fulfilling assignments, and prioritize **work/life balance **and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to **fostering a diverse and inclusive workplace** where everyone feels welcome, respected, and empowered to succeed.

**The role**

As an **ICT Customer Service Agent,** you will be the first point of contact for customers across the department seeking technical assistance over the phone or tickets logged in the service management system. You will provide prompt and accurate solutions to customers which includes diagnosis and troubleshooting, providing step-by-step guidance and promotion of self-service tools, prioritising logged tickets and escalating complex or unresolved issues where required to ensure the highest level of customer satisfaction.

For more information read the full Role Description: ICT Customer Service Agent

**Training**

After this 6-week program we are then able to offer the option of working **3 days in the office and 2 days from home as a flexible work agreement with Management approval**.

**What you will bring to the role**

**Customer Service**: You have previous experience in a call centre environment, using a service management system to record your work while providing quality, solutions-focused advice and customer service.

**Communication Skills**: You possess strong verbal communication skills, which are essential for providing advice and interacting with customers.

**Technical Background**: Either experience or an interest in working within a technology environment

Computer Skills: You have excellent computer skills, enabling you to work efficiently in a fast-paced environment and meet tight deadlines

**About us**

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

**Join us

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