Ict Customer Service Agent

2 weeks ago

Sydney Western Suburbs, Australia NSW Corporate Services Full time

**_Together we shape thriving communities, public spaces, places and economies._**
- **Our team is expanding and provides fantastic opportunities to utilise your call centre experience or customer service experience and further develop your IT knowledge and skill set.**:

- **4 X Ongoing full-time opportunities + creation of a Talent Pool**:

- **Orange or Parramatta locations considered**:

- **Salary relative to experience and ranges from $** **79,032 to $86,539 + super**

**What’s in it for me?**

Join our team for a **fantastic culture** with dynamic collaboration and **genuine long-term career support**. We offer **flexibility in work arrangements**, diverse and fulfilling assignments, and prioritize **work/life balance **and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to **fostering a diverse and inclusive workplace** where everyone feels welcome, respected, and empowered to succeed.

**The role**

As an **ICT Customer Service Agent,** you will be the first point of contact for customers across the department seeking technical assistance over the phone or tickets logged in the service management system. You will provide prompt and accurate solutions to customers which includes diagnosis and troubleshooting, providing step-by-step guidance and promotion of self-service tools, prioritising logged tickets and escalating complex or unresolved issues where required to ensure the highest level of customer satisfaction.

For more information read the full Role Description: ICT Customer Service Agent

**Training**

After this 6-week program we are then able to offer the option of working **3 days in the office and 2 days from home as a flexible work agreement with Management approval**.

**What you will bring to the role**

**Customer Service**: You have previous experience in a call centre environment, using a service management system to record your work while providing quality, solutions-focused advice and customer service.

**Communication Skills**: You possess strong verbal communication skills, which are essential for providing advice and interacting with customers.

**Technical Background**: Either experience or an interest in working within a technology environment

Computer Skills: You have excellent computer skills, enabling you to work efficiently in a fast-paced environment and meet tight deadlines

**About us**

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

**Join us

  • Ict Customer Support Officer

    3 months ago

    Sydney Western Suburbs, Australia HAYS Full time

    ICT Customer Support Officer - State Government Organisation - 6 Month Contract with Potential for Extension **Your new company** This State Government Organisation is currently looking for experienced ICT Customer Support Officers to join their IT team in a 6 month contract with the potential to extend. They have an office in Emerton and Quakers Hill and...

  • Ict Asset Officer

    3 months ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **ICT Asset Officer, 2 x Temporary positions available (with the possibility to extend or made ongoing), based onsite in Sydney CBD and Parramata** The Department of Customer Service is looking for an ICT Asset Officer to join our growing team! **Benefits** - 2 x Temporary opportunities available (6 months and 11 months), with the possibility to extend or...

  • Ict Contracts

    3 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **ICT Contracts & Procurement Support Officer** - ** Clerk Grade: DCS Clerk Grade 5/6 (starting base $93,295 + super)**: - ** Employment Type: Ongoing permanent full time**: - ** Location: Sydney CBD - McKell building with hybrid work arrangements across NSW** Are you an IT Procurement and/or Contract Administrator looking to take your career to the next...

  • ICT Contracts Specialist

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    About the RoleThis is an exciting opportunity to join the NSW Department of Customer Service as a skilled ICT Contracts Specialist. As a key member of our team, you will play a crucial role in supporting effective procurement practices and ensuring compliance with State Government and Departmental policies.Key ResponsibilitiesEnsure all procurement...

  • Customer Service Agent

    4 months ago

    Sydney, Australia Svetness Full time

    We are seeking a highly motivated and customer-oriented Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries, and ensuring their satisfaction with our products and services. **Responsibilities**: Manage and resolve customer...

  • Ict Project Officer

    4 months ago

    Sydney Western Suburbs, Australia NSW Government Full time

    **_Do you want your work to make a difference for NSW?_** - Together, we create thriving environments, communities and economies._ - **Are you ready to take your ICT expertise on the road and join a supportive team supporting a wide array of projects?**: - **Temporary (Up to April 2026) full-time opportunity,**: - **Parramatta Preferred with other...

  • Customer Service Agent

    3 weeks ago

    Sydney, Australia Boral Construction Materials Full time

    Customer Service Agent **Division**: Boral Constr Mat Limited **Department**: Overhead Nsw Act **Work type**: Permanent - full time **Location**: Sydney **Your next opportunity** Do you pride yourself on being a reliable, driven and self-motivated individual? Then we want YOU to join our Customer Service team based in our Concrete Contact Centre at...

  • Collections and Customer Service Agent

    4 months ago

    Sydney, Australia Douugh Full time

    Collections and Customer Service agent At Douugh, we count on the customer service team to be the first line of communication with our customers, deliver a great experience and build strong customer relationships. We're looking for a highly skilled Collections Agent who can work in the Customer Service team and lead the charge on Small Loan (Spots) and...

  • Customer Service and Retention Agent

    4 months ago

    Sydney, Australia Neilson Financial Services Full time

    **Company Description** At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. Neilson is a leading provider of innovative, simple and great-value direct life insurance products. We have evolved from our origins in the UK, where the business was launched in 2012, to become...

  • Collections and Customer Service Agent

    4 months ago

    Sydney, Australia Douugh Full time

    At Douugh, we count on the customer service team to be the first line of communication with our customers, deliver a great experience and build strong customer relationships. We're looking for a highly skilled Collections Agent who can work in the Customer Service team and lead the charge on Small Loan (Spots) and missed Fee collections. This will be a...

  • Customer Service Agent

    5 months ago

    Sydney Domestic Airport, Australia Wymap People Full time

    Wymap People are currently seek a Customer Service Agent to support our leading Ground handling client on a long-term ongoing basis. **About the role**: - Working in a fast paced environment - Entering data into required systems - Working with customers **About you**: - Basic numeric and literacy skills - previous data entry experience - Strong customer...

  • Customer Service Agent

    4 months ago

    Sydney, Australia Six Degrees Executive Full time

    Location: - Sydney- Job Type: - Permanent- Salary: - Competitive Salary Package- Contact: - James Jamieson**The Company**: I’m currently working with a Logistics company who are based on site at one of their client sites in Western Sydney. They specialise in supporting leading Pharma & Biotech companies with the transport and distribution of...

  • Director Operations

    4 months ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    Make a practical difference to NSW small businesses! - Exciting Ongoing employment opportunity - Total remuneration range: $225,740 - $249,843 commensurate with experience - Based in Parramatta **About the role** - Are you looking for an opportunity to be part of an organisation driven to help small businesses succeed and ensuring they have a voice to be...

  • Principal Ict-digital Solutions Specialist

    3 months ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Principal ICT-Digital Solutions Specialist**- Digital & Customer Policy & Programs** **Building Commission NSW** - Grade: Clerk 11/12 - Full time Ongoing role - Location: Parramatta, with travel to Sydney, in office presence required **About the Building Commission NSW** The new Building Commission NSW has been established after the NSW Government...

  • ICT Service Manager

    1 week ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    Job Opportunity: ICT Service ManagerWe are seeking a highly skilled and motivated ICT Service Manager to join our team at Legal Aid NSW. As an ICT Service Manager, you will be responsible for overseeing the management of the IT service desk, ensuring service level agreement (SLA) reporting and monitoring, and providing efficient business administration...

  • Level 2 Ict Helpdesk

    4 months ago

    Melbourne Western Suburbs, Australia Superior People Recruitment Full time

    The main responsibility of this Level 2 ICT Helpdesk person is supporting existing customers around hardware, software and networks issues relating to desktops, servers, telephony systems and internal networks (firewalls, switches etc ) Company will provide a flexible workplace able to work from home and in the office. Ideal is a minimum of 2 days per week...

  • Customer Service Agent

    4 months ago

    Sydney Domestic Airport, Australia Wymap People Full time

    Immediate Start - Family-Friendly Workplace - Career Progression **Role**: Customer Service Agent - Transport **Location**:Brighton Le Sands NSW **Status**: Permanent Full Time **About us**: Wymap Group is the leading provider of Transport and People Solutions for the Aviation Logistics industry across Australia and New Zealand. Offering specialised...

  • Ict Customer Support Officer

    3 months ago

    Sydney Central Business District, Australia HAYS Full time

    ICT Customer Support Officer - State Government Organisation - Contract - Till December 23 Warilla Location **Your new company** This State Government Organisation is currently looking for experienced ICT Customer Support Officers to join their IT team in a 5-months contract with the potential to extend. They have an office in **Warilla**, you will have an...

  • Customer Service Agent

    3 months ago

    Sydney, Australia Qantas Airways Limited Full time

    Together we will make a positive impact on our customers experience- Located at Sydney Airport- Permanent part time opportunity, working a 7 day rotational shift roster Our customers come first. We’re constantly challenging ourselves to reimagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people...

  • Service Desk Coordinator

    4 months ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Service Desk Coordinator, Ongoing opporuntity, Sydney and Parramatta office locations + flexible/hybrid working options available** The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. ICT is being transformed from an outsourced vendor to a best of breed sourcing model with Service Desk and governance...