Customer Service Agent

4 months ago


Sydney, Australia Boral Construction Materials Full time

Customer Service Agent

**Division**: Boral Constr Mat Limited

**Department**: Overhead Nsw Act

**Work type**: Permanent - full time

**Location**: Sydney

**Your next opportunity**

Do you pride yourself on being a reliable, driven and self-motivated individual? Then we want YOU to join our Customer Service team based in our Concrete Contact Centre at North Ryde on a Permanent Full-Time basis

We are seeking multiple Customer Solution Agents to provide support for our customers in relation to orders and general inquiries. In this opportunity, you will work off a monthly roster with shifts ranging between 6am
- 6pm Monday to Friday and Saturdays on rotation as overtime.

**Your day will involve;**
- Receive orders and enter them into our systems in a precise and agile manner (with training provided)
- Understand production capabilities of the Boral plant and truck network
- Monitor progress of deliveries and provide delivery status information to the customer, using vehicle tracking systems
- Build professional relationships with customers and internal teams.

**What are we looking for?**
- Previous experience working in a contact centre environment
- Punctual, professional and reliable team members that look forward to joining your peers in the office - 5 days per week.
- Enthusiasm and customer focused individuals that are willing to be an integral part of a busy contact centre team
- Exceptional communication skills to identify and resolve customer issues and capture customer orders
- Manage competing priorities in a high-volume environment while ensuring customers are provided exceptional customer service
- Computer literacy

**What’s on offer?**
- We value your abilities and reward results that drive business success
- Genuine opportunity to develop and upskill through tailored succession planning into a variety of roles including sales and our broader customer service team
- Be a part of a fun and dynamic team that celebrates wins with team lunches and incentives

**Application closing date**: 01 Oct 2024



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