Customer Service Officer
5 months ago
**Work Type**:
- Temporary - Full Time**Work Mode**:
- Office**Industry**:
- Call Centre & Customer Service**Location**:
- Blacktown - New South Wales**Salary**:
$32.00 - $33.00 Per Hour
**Reference**:
- BH-26604**The Company**
Working with this well-known, brand name Australian organisation, you will be responsible for providing comprehensive assistance to key clients within this well-known Australian organisation. Based in the Blacktown area, this opportunity requires an individual who enjoys working in a fast-paced environment where no two days are the same.
**The Position**
Working within a small team and reporting to the Customer Service Team Leader, your daily tasks will include;
- Manage and resolve customer enquiries
- Accept & follow up customer quotes, orders and enquires
- Process orders and record customer information onto SAP and CRM
- Arrange service calls and allocation of technicians
- Develop strong relationships with external and internal stakeholders
- General administrative duties
- The successful applicant will have customer service experience, and display the following attributes:
- Demonstrated customer service experience within a similar role
- Experience using large ERP / CRM / Systems
- High-level communication skills
- Ability to take ownership and follow customer enquires through to conclusion
- Operate with a sense of urgency
- Passionate about delivering exceptional customer service
- Ability to work in a busy, fast-paced work environment
**Benefits**
- $33p/h plus super - immediate start
- Blacktown area
- Onsite parking, modern offices
- National manufacturing brand, supportive culture
- Busy, fast-paced role
- Dynamic team and supportive culture
- Monday to Friday, no weekend work or rotating roster
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