Customer Service Officer

2 months ago

Blacktown, Australia Blacktown City Council Full time

**Job No**:BC2972***

**Location**:Blacktown, NSW***

***:
Blacktown is a vibrant city located in the very heart of Greater Sydney, halfway between Sydney City and the Blue Mountains. It is a city of ambition and excitement. With a total of 54 residential suburbs, and population of 435,000 coming from more than 180 different birthplaces, Blacktown City is one of the most diverse communities in Australia.

Working in Blacktown City provides a wealth of professional opportunities. Blacktown City Council is the largest council in New South Wales, 4th largest in Australia and a leader in the development of the western Sydney region. With almost unmatched growth expected over the next 25 years, we are on an exciting journey of transformation to prepare for a population of more than 644,000. There has never been a more exciting time to join one of Sydney’s most dynamic and high-performing councils as we continue to deliver outstanding levels of service for our proud and diverse community and prepare our great city for the future.

**About the opportunity**

We have 2 exciting opportunities within our award-winning call centre to work on a permanent, full-time basis. The Blacktown City Information Centre is at the forefront of the Council's interface with its customers.

In this role, you will provide a high level of customer service to customers requiring information concerning the Council's products and services. We are looking for applicants who are interested in joining a highly competent team focused on providing high-quality support and service to its customers through meeting and exceeding their needs.

You will be providing support to customers over the phone within the call centre and in person at the customer service counter.

Council's hours of operation are 8.00 am - 4.30 pm, Monday - Friday and start and finish times will vary in accordance with our business needs.

**Qualifications and experience**

**Essential**:

- Administrative qualifications or specialist skills training
- Customer service experience in either telephone or face-to-face enquiries in a high-volume area
- Experience in a call centre environment
- Cash handling experience

**Desirable**:

- Previous experience in Local Government.

**Remuneration and benefits**

The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.
- Entry level for this position starts at $1,308.84 per week
- 35-hour working week
- Opportunity to participate in Council's flextime arrangement
- Employee benefits such as leave entitlements (where applicable), 11.5% employer contribution payable to your nominated superannuation fund, Fitness Passport and gym membership discounts, and social clubs.

**Our commitment to safety**

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, well-being and empowerment of children.
- Have your resume and any other relevant documentation ready to attach.

Best of luck.

**Closing date: Friday 4 October 2024, 11.59 pm**

**Contact officer: Jessica Suazo on 9839 6290**

**Internal ref: BCC716 and BCC722

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