Customer Service Specialist Wfh Flexibility After
2 weeks ago
Full-time hours with a 3-month temporary role
- WFH flexibility after in-office training
- Paid training
As a Customer Service Specialist, you will be responsible for providing exceptional customer support and resolving product-related issues. This role requires a strong focus on customer satisfaction and requires expertise in managing customer inquiries, providing product guidance, and ensuring compliance with Australian Consumer Law (ACL).
This position is ideal for someone who is self-motivated and especially who is enthusiastic about consumer electronics.
**About the role**:
- Provide top-notch customer service to end users regarding product performance and usage
- Maintain knowledge of the company’s product operations, specifications, and capabilities
- Address technical inquiries from customers across various service channels, assisting them with the maintenance and ongoing support of their products
- Advise customers on the best product options and accessories based on their needs
- Monitor and document trends in equipment failures and report them accordingly, as well as potential product improvements, policies, and procedures
***
**About you**:
- Experience working in contact center-based operations
- Demonstrated commitment to delivering excellent customer service
- Excellent written and oral communication skills
- Experience with CRM systems
- Demonstrated problem-solving skills
- Positive attitude, punctuality, and attendance
**About the perks**:
- Working from home after two weeks of in-office training
- Paid training
- Possibility of becoming a permanent employee based on performance and available positions
- Discounts for purchasing the company's products
If you are a passionate customer service professional with a track record of success, APPLY NOW Join our client's energetic team and contribute to their mission of providing exceptional service to customers.
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