Call Centre Representative
4 weeks ago
This pay rate is inclusive of mandatory 25% casual loading
We are looking for dynamic, motivated team players looking for upcoming opportunities in a call centre environment? We're inviting enthusiastic individuals who are passionate about customer service to express their interest in future call centre roles in the Brisbane area
**Expression of Interest - Call Centre Opportunities in Brisbane**
Are you a dynamic, motivated team player looking to continue your career in a call centre environment? We're inviting enthusiastic individuals who are passionate about customer service to express their interest in future call centre roles in the Brisbane area
**Location**: Brisbane (North and South Brisbane)
**About Potential Call Centre Opportunities**:
As a Customer Service Representative, you would be a vital point of contact for customers, delivering exceptional service across multiple channels.
**Typical Call Centre Responsibilities**:
- Providing a positive customer experience during both inbound and outbound interactions
- Investigating and resolving customer concerns or escalating when necessary
- Guiding customers through using self-service portals and troubleshooting as needed
- Handling account updates and assisting with basic finance-related inquiries
We're seeking proactive, customer-focused individuals who thrive in fast-paced environments. Success in these roles often comes from being detail-oriented, able to multitask, and enjoying customer interactions over the phone.
**General Requirements**:
- Experience in customer service or call centre environments
- Strong communication skills (written and verbal)
- Ability to meet and exceed customer-focused KPIs
- A talent for building rapport and identifying upselling opportunities
- Comfortable navigating different systems with strong data entry accuracy
**Interested in Future Call Centre Roles?**
If you have a passion for delivering excellent customer service and are interested in potential call centre opportunities in Brisbane, we'd love to hear from you
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