Customer Service Registrations Officer

1 month ago

Darlinghurst, Australia St Vincent's Hospital Network Full time

**Position Title**: Customer Service Registrations Officer

**Employment Type**:Maximum Term (12 Months)

**Hours per week**:38 hours (Monday to Sunday rotating roster)

**Position Grade**:Administration Officer Level 3 (Year 1-2)

**Salary**:$62,525.58 - $64,583.50 base salary per annum

**Enterprise Agreement**:The Named NSW (Non-Declared) Affiliated Health Organisations Heath Employees Agreement 2019

**Department Name**:Medical Imaging Department (MID)

**About us**:
St Vincent’s Hospital Sydney is a leading not-for-profit organisation providing health services to our community. Guided by our values of compassion, excellence, integrity and justice, we promote a culture of diversity and inclusion and empower our people to learn, grow and innovate.

**Benefits of working at St Vincent’s include**:

- Generous salary packaging and Fitness Passport for eligible staff
- Opportunity to access a large range of clinical and non-clinical education programs
- Supported post graduate opportunities within applicable fields
- Career development opportunities across the St Vincent’s Health Australia Network
- Employee Assistance Program
- Work/Life balance

**About the role**:
We have an exciting opportunity to work in a dynamic team leading our approach to the provision of quality care to clients of the Medical Imaging Department.

As a reception staff member of a busy teaching hospital, you will deal with multiple stakeholders (internal and external) from a range of disciplines and come into direct patient contact.
Your role is part of the Reception and Phones team, but is part of the wider MID Customer Service Team.
Your role is integral as the front and back end of the service, in managing the expectations of our service users. Managing a smooth transition from patient arrival, handing over to the clinical team, and patient departure fulfilling patient and requesting Doctor needs and capturing service payment (where applicable).

As the front face of our business you will be expected to adhere to the hospital uniform policy and your roster working hours to ensure optimal front desk presence.

**Our Culture**:
**About you**:
We are seeking a skilled and energetic Customer Service professional who possess a passion for person centred care.

**Application Instructions**:
**Selection Criteria**:
1. Personal integrity and demonstrated commitment to the Philosophy, Mission and Values of Mary Aikenhead Ministries and St Vincent’s Health Australia.
2. Possess excellent communication and interpersonal skills written and verbal which means ability to build and maintain relationships therefore able to liaise with a network of professionals in general.
3. Strong negotiation skills in managing stakeholder expectations and experience of managing conflicting stakeholder needs so able to demonstrated experience liaising with a network of professionals.
4. Demonstrates excellent organisational skills and the ability to prioritise and work to tight deadlines, ability to perform multiple tasks simultaneously which includes ability to work unsupervised and the ability to make independent decisions.
5. Demonstrates high level of attention to detail and ability to follow detailed instructions as well as show initiative and proactive customer service approach to work.
6. Ability to maintain confidentiality and a high degree of personal responsibility when dealing with confidential matters.
7. Demonstrates a high level of computer literacy and competency.
8. Flexible approach to change within the organisation.

**Applications close on: 01 February 2023**

**For more information and to apply, please click **here.

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