Customer Care Bookings Officer

2 months ago

Darlinghurst, Australia St Vincent's Hospital Network Full time

**Position Title**: Customer Care Bookings Officer
**Employment Type**:Permanent, Full Time
**Hours per week**:38 hours
**Position Grade**:Administration Officer Level 4 (Year 1 - 2)
**Salary**:$66,338.79 to $67,937.54 base salary per annum
**Enterprise Agreement**: The Named NSW (Non-Declared) Affiliated Health Organisations’ Health Employees Agreement 2019
**Department Name**:Medical Imaging Department

**About us**:
St Vincent’s Hospital Sydney is a leading not-for-profit organisation providing health services to our community. Guided by our values of compassion, excellence, integrity and justice, we promote a culture of diversity and inclusion and empower our people to learn, grow and innovate.

**Benefits of working at St Vincent’s include**:

- Generous salary packaging and Fitness Passport for eligible staff
- Opportunity to access a large range of clinical and non-clinical education programs
- Supported post graduate opportunities within applicable fields
- Career development opportunities across the St Vincent’s Health Australia Network
- Employee Assistance Program
- Work/Life balance

**About the role**:
We have an exciting opportunity to work in a dynamic team leading our approach to the provision of quality care to clients of the Medical Imaging Department.

As a Bookings Officer of a busy teaching hospital, you will deal with multiple stakeholders (internal and external) from a range of disciplines and come into direct patient contact. Your role is part of the Bookings team, but is part of the wider MID Customer Service Team.

Your role is integral as the front and back end of the service, in providing a high level of customer service and managing the expectations of our service users. Ensuring a smooth transition from patient arrival, providing all relevant information to the Registrations team and clinical teams.

As the front face of our business on the phone and in person, you will be expected to adhere to the hospital uniform policy and your roster working hours to ensure Departments needs are met. You are required to participate in a rotational roster and may be asked to work within a Registrations and Bookings team capacity. This position is a Monday to Sunday rotating roster.

**Our Culture**:
**About you**:
**Application Instructions**:
**Selection Criteria**:
1. Personal integrity and demonstrated commitment to the Philosophy, Mission and Values of Mary Aikenhead Ministries and St Vincent’s Health Australia
2. Possess excellent communication and interpersonal skills written and verbal which means ability to build and maintain relationships therefore able to liaise with a network of professionals in general
3. Strong negotiation skills in managing stakeholder expectations and experience of managing conflicting stakeholder needs so able to demonstrated experience liaising with a network of professionals
4. Demonstrates excellent organisational skills and the ability to prioritise and work to tight deadlines, ability to perform multiple tasks simultaneously which includes ability to work unsupervised and the ability to make independent decisions
5. Demonstrates high level of attention to detail and ability to follow detailed instructions as well as show initiative and proactive customer service approach to work.
6. Ability to maintain confidentiality and a high degree of personal responsibility when dealing with confidential matters
7. Demonstrates a high level of computer literacy and competency
8. Flexible approach to change within the organisation

**Applications close on 17 March 2023**

**For more information and to apply, please click **here**.

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