Customer Experience Representative

4 weeks ago

Darlinghurst, Australia Group Transformation Full time

About us.

MILKRUN is flipping the grocery game on its head with groceries and more delivered in minutes, now powered by Woolworths Metro. We’re on a mission to make convenience more convenient and to help people get more time to do the things they love.

We’re working hard to roll out the MILKRUN magic to customers across Australia. With the full backing of the Woolworths retail network and resources, this venture is set to change the way Australians shop for their everyday needs.

We’re a small team with big ambitions. We’re building a team of people who know how to be themselves, have fun and love what they do.

**Customer Experience Representative
**About us
MILKRUN is flipping the grocery game on its head with groceries and more delivered in minutes. We’re on a mission to make convenience more convenient and help people get more time to do the things they love. What makes us unique is our innovative, start-up mentality backed by the full support of Woolworths' network and resources.

So, what’s the team like? Great question. We’re a diverse bunch of go-getters who see ourselves as owners, not employees. We love what we do and have fun while we're at it. Be nothing but yourself in a culture that is inclusive, innovative, and embraces thinking differently. Sound like something you want to join? Great Read on. Then hit ‘apply’ when you’re done.

**About the role**:
This is a casual position 15-25 hours per week with potential to move to permanent. Flexible availability required to work between the hours of 11am to 10pm Monday to Sunday, predominantly afternoon, evening and weekend shifts.

**Is this for you?**

We are looking for someone who's got experience, innovation, works independently and will stop at nothing to help us succeed. We value honesty, hard work and team culture.

**What we are looking for:
- Experience in a customer service environment
- Excellent problem solving abilities
- A positive and resilient outlook - can keep cool under pressure
- The ability to adapt to change and innovate new ideas
- Strong written and verbal communication skills
- Thrives in a fast paced, customer focused environment

**What you'll do**:

- Service incoming customer queries, provide exceptional customer service whilst being an ambassador for the MILKRUN Brand
- Strive to respond to customers in a timely manner and a first call resolution
- Achieve or exceed individual and team Key Performance Indicators
- Continuously build rapport to develop customer loyalty
- Continuously growing your product knowledge
- Empower and support our team
- Identify innovation opportunities and communicate them to your Manager
- Support with onboarding and training of new teammates

**Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.

  • Sales Representative

    4 weeks ago

    Darlinghurst, Australia Enlighten Press Full time

    _Empowering children through unique resources - we’ve got the job for you!_ **What's in it for you**: - _Pay_: Competitive salary + uncapped commission. Average earnings are between $1,000 - $2,500 per week. - _Perks_: company car + car allowance - _Growth and development:_ Ongoing training and growth opportunities for progression and career development....

  • Customer Experience Insights Manager

    2 months ago

    Darlinghurst, Australia ED - Group Support Functions Full time

    **About Us** Endeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses. With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia. United behind a common purpose of ‘Creating a more sociable future...

  • Customer Hub Team Leader

    3 weeks ago

    Darlinghurst, Australia ED - Group Support Functions Full time

    **About Us** Endeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses. With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia. United behind a common purpose of ‘Creating a more sociable future...

  • Experience Operations Coordinator

    2 weeks ago

    Darlinghurst, Australia WooliesX Full time

    Join an innovative and dynamic team with an inclusive culture - Shape the future of critical business functions Opportunity to work on the latest technology and methodology **Woolies X **As a business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths to our customers, powered by our team, technology and data. We’re...

  • Team Experience

    5 days ago

    Darlinghurst, New South Wales, Australia ED - Group Support Functions Full time

    Endeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses. With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia.United behind a common purpose of 'Creating a more sociable future together', we are a...

  • Experience Operations Coordinator

    2 weeks ago

    Darlinghurst, Australia WooliesX Full time

    **Experience Operations Coordinator** - Join an innovative and dynamic team with an inclusive culture - Shape the future of critical business functions Opportunity to work on the latest technology and methodology **Woolies X** As a business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths to our customers, powered...

  • Experience Operations Coordinator

    2 months ago

    Darlinghurst, Australia WooliesX Full time

    **Experience Operations Coordinator** - **Permanent role**: - **Surry Hills based with WFH flexibility**: - **Be part of exciting digital growth **About WooliesX** WooliesX is part of the Woolworths Group. We’re an innovation business that brings together the brightest minds in e-commerce, technology, media and data to transform the way people live and...

  • Experience Operations Coordinator

    5 days ago

    Darlinghurst, New South Wales, Australia WooliesX Full time

    Experience Operations Coordinator- Permanent role:- Surry Hills based with WFH flexibility:**Be part of exciting digital growthAbout WooliesXWooliesX is part of the Woolworths Group. We're an innovation business that brings together the brightest minds in e-commerce, technology, media and data to transform the way people live and shop. We're here to create...

  • Team Experience Partner Cartology

    2 weeks ago

    Darlinghurst, Australia Cartology Full time

    We have a fantastic permanent opportunity for an enthusiastic and hands-on People Partner to join and support the Cartology business. This is a unique opportunity to impact our business performance through your exceptional partnering ability and talent in identifying opportunities to enhance organisational effectiveness. You will play an active role in the...

  • Sales Development Representative

    1 week ago

    Darlinghurst, Australia Valiant Finance Full time

    First step towards a career in finance broking with an industry leading platform - 55K-60K base + commissions + 80K OTE - Flexibility - potential to work from home based on your performance Valiant is an innovative, award-winning platform connecting Australian business owners with the finance they need to kick goals. How? With pioneering tech, a diverse...

  • Team Experience

    2 weeks ago

    Darlinghurst, Australia ED - Group Support Functions Full time

    Endeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses. With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia. United behind a common purpose of ‘Creating a more sociable future together’, we are...

  • Customer Insights Manager

    5 days ago

    Darlinghurst, New South Wales, Australia WooliesX Full time

    **Customer Insights Manager- Permanent role:- Surry Hills based with WFH flexibility:**Work on a wide range of high impact projectsAbout WooliesXAt WooliesX, our people believe in creating better everyday experiences for our community.With 1,800+ team members, multiple practices and over 100 chapters, there's a home for everyone here. Whether your interests...

  • Customer Lifecycle Lead

    5 days ago

    Darlinghurst, New South Wales, Australia Dan Murphy's Full time

    About UsDan Murphy's is one of Australia's leading liquor retailers, dedicated to being the premier destination for drinks discovery.An iconic brand that began in 1952 with a passion for helping people discover something new. Our entrepreneurial spirit has seen the business grow with today more than 250 stores across the country.About the roleAs the Customer...

  • Customer Lifecycle Lead

    5 days ago

    Darlinghurst, New South Wales, Australia Dan Murphy's Full time

    About UsDan Murphy's is one of Australia's leading liquor retailers, dedicated to being the premier destination for drinks discovery.An iconic brand that began in 1952 with a passion for helping people discover something new. Our entrepreneurial spirit has seen the business grow with today more than 250 stores across the country.About the roleThis is a 12...

  • Customer Insights Specialist

    3 weeks ago

    Darlinghurst, Australia ED - Group Support Functions Full time

    **About Us** Endeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses. With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia. United behind a common purpose of ‘Creating a more sociable future...

  • Customer Success Executive

    2 weeks ago

    Darlinghurst, Australia Zenobē Full time

    **ABOUT ZENOBE** Zenobē Energy was established to enable the transition to full zero carbon, non-polluting power and transport systems through the intelligent use of energy storage. The company has established itself as market leader in battery storage, with 225MW of operational and under construction grid-scale battery capacity and now is a leading firm...

  • Langtons Customer Operations Specialist

    2 weeks ago

    Darlinghurst, Australia Specialty - Operations Support Full time

    **About Us** Langton’s is a luxury lifestyle brand and the fine wine market leader in Australia. Established in Melbourne in 1988 as a specialist wine auction house, Langton’s has evolved to encompass digital auctions and retail, a wine broking service, and a private wine exchange. Working with an extensive network of winemakers, negociants and...

  • Barista/customer Service

    6 days ago

    Darlinghurst, Australia Darlo Deli Full time

    Looking for a casual gun barista, minimum 2 years experience. Must have strong knowledge of coffee. Other duties include serving via POS system. Must be able to handle upto 10kg a day with another barista. Minimum 25 hours per week. **Job Types**: Part-time, Casual Part-time hours: 30 per week **Salary**: $28.00 - $32.00 per hour Schedule: - 8 hour...

  • Service and Customer Care

    2 weeks ago

    Darlinghurst, Australia Lenny Briskets Full time

    Lenny Briskets is a New York style Deli Diner Bar recently opened in Darlinghurst opposite the Fire station. Currently we need more people to join our strong team who pride themselves on customer interaction and service. We need full time staff who are flexible with days, nights are weekends. If you have an RSA great, if you still need to obtain one that's...

  • Customer Lifecycle Lead Dan Murphy's

    3 weeks ago

    Darlinghurst, Australia Dan Murphy's Full time

    **About Us** Dan Murphy’s is one of Australia’s leading liquor retailers, dedicated to being the premier destination for drinks discovery. An iconic brand that began in 1952 with a passion for helping people discover something new. Our entrepreneurial spirit has seen the business grow with today more than 250 stores across the country. **About the...