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Support Consultant

1 week ago

Brisbane, Queensland, Australia ROBERT WALTERS AUSTRALIA Full time
Job Summary:

We are seeking an experienced CUSTOMER SUPPORT CONSULTANT to join our team in Brisbane CBD. As a key member of our service centre, you will be responsible for delivering high-quality customer service, resolving various queries from Lotteries and Keno customers, and working in a supportive and dynamic team.

Main Responsibilities:
  • Assisting customers with their online lottery accounts, including support to login, purchase tickets, deposit and withdraw funds.
  • Providing accurate information about lottery game rules, prizes, and claims.
  • Maintaining the quality and data integrity when entering customer interactions into TOCIS.
  • Ensuring compliance with business regulations and customer expectations.
About Our Client:

Our client is a reputable company in the gaming industry, committed to providing exceptional service to their customers. They offer a supportive and inclusive work environment, promoting continuous learning and professional development.