Team Manager

4 weeks ago

Melbourne, Australia Gallagher Full time

About Us:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

Overview:
**About the Role**

Our Workers Compensation team at GB is offering an exciting opportunity to join us as a Team Manager within one of our Front End/Return to work claims teams. In this position, you will join GB’s Workers Compensation leadership group and be responsible for the day-to-day management of your claims team. As a Team Manager, you will have reporting lines of claims management staff falling under your leadership, and you will play an important role in ensuring your team is both well supported to achieve the best out of their work, and performing in line with our strong customer service and claims management standards.

If you are looking for the opportunity to grow your leadership expertise, we offer support to our emerging and experienced leaders alike with collaborative peer-to-peer leadership training, as well as fantastic leadership programs to continue to grow your leadership skillset. You will find this role to be challenging and rewarding, and at GB we pride ourselves in our ability to offer recognition for the fantastic work our people do each day, as well as offering opportunities for career development

**Responsibilities**:
**Your responsibilities will include**:

- Managing your team's daily workflow in order to achieve an effective output and to maintain client service standards
- Providing effective and engaging leadership, coaching and feedback to staff on technical, business and performance related issues
- Working with Branch Manager to identify staff's skills and knowledge gaps and assist with the up-skilling of your team
- Working alongside your Branch Manager to develop and cultivate team morale, and an achievement and service orientated culture; ensuring a dedicated and team-based approach to the determination of claims liability
- Mentoring and coaching team members, encouraging creativity, innovation and continuous improvement
- Building and maintaining strong relationships with Employers, and managing stakeholder expectations relating to claims processing
- Identifying any areas for improvement in our Claims service provision, and implementing strategies and processes to ensure GB's services meet business and WorkSafe requirements
- Collaborating with our Talent Acquisition team in the recruitment of new team members

Qualifications:
**What we’re looking for**:

- Experience within a People Manager role and outstanding leadership skills
- Experience in coaching and mentoring staff, and performance management
- Knowledge of Workers Compensation industry performance measures
- Great relationship and stakeholder management ability
- Interpersonal skills with all levels of staff and external parties
- Time management and conflict resolution skills
- Tertiary qualifications in Allied Health and/or Tertiary qualification in appropriate field

**What we can offer you**:

- Attractive remuneration packaging & flexible work arrangements including Work from Home
- Paid Parental Leave
- Excellent working environment - our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities;
- Exciting career - as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
- Service recognition awards; and employee assistance program for yourself and immediate family members.
- A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
- Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers)
- "Thank-You" additional leave days and company-wide celebrations to reward your hard work and dedication

**To apply**

Be engaged with a high performing and agile team backed by a positive culture. If this sounds like your future career, then we want to hear from you today
- To be considered for this opportunity you must have right to live and work in Australia when applying._
- Agency applicants will not be considered for this position._
- Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity

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