Field Services Manager

2 months ago

Melbourne Airport, Australia Team Global Express Full time

Are you a natural leader with a passion for delivering exceptional service? Do you have a background in Information Technology and experience managing a team of field service engineers? If so, we have an exciting opportunity for you to join Team Global Express as our new Field Services Manager.

We are looking for individuals to bring their experience and make a difference by:

- Maintaining daily contact with the field service engineers to align prioritisation of service requests with service provider resourcing capability to deliver against the requests
- Act as the liaison/conduit between the business partner/requestor and the field services engineers, providing point of escalation
- Co-ordinate the planning of Install, Move, Add and Change (IMAC) activities
- Provide oversight of all delivery, execution and service provision activities

Desirable Qualifications & Experience:

- Tertiary level qualifications in Business, Commerce, Information Services or an IT related discipline are desirable.
- Conceptional knowledge of Information Technology
- Written and verbal communication skills
- Detailed understanding of, and practical experience of using different data tools to transform and analyse different data sets
- Experience of discovering and sharing analytical insight with stakeholders with various levels of analytical expertise and at all levels of seniority
- Strong proficiency with spreadsheets
- ITIL/ITAM certification

Diversity and Inclusion

We celebrate difference.
- Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.

As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.

To find out more about us, visit

About - Team Global Express

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