Product Manager

2 months ago

Melbourne, Australia Australia Pacific Airports (Melbourne) Full time

**Help drive the future of aviation technology, delivering innovative systems that enhance operations and elevate the traveller experience at Melbourne Airport**

Your expertise will help deliver system and technology solutions that elevate customer satisfaction, streamline operations, and meet future business needs. If you're passionate about driving meaningful change in a fast-paced environment and have a keen focus on operational readiness and stakeholder management, this is the perfect opportunity for you.

Melbourne Airport is at the forefront of a dynamic expansion, poised to support the city's ascent to become Australia’s largest city within the next decade. As we soar towards new heights, we're embarking on ambitious projects, including the development of a third runway, state-of-the-art terminals and major business park projects creating unparalleled opportunities for growth and innovation. Join us in shaping the future of aviation as we propel Melbourne Airport towards becoming Australia's favourite Airport destination.

**Key responsibilities**:
The role's duties and accountabilities include, but are not limited to:

- Business, System, and Product Improvements: Drive business improvements and manage the aviation system product roadmap to achieve key outcomes.
- Project Management: Oversee the delivery of aviation capital projects, ensuring stakeholder engagement and operational efficiency.
- Operational Readiness (ORAT): Lead the transition of aviation systems into live operations and ensure smooth handover to operating teams.
- Reputation and Risk Management: Ensure compliance, risk mitigation, and stakeholder sign-off throughout project phases.
- Stakeholder Management: Build and maintain strong relationships with internal and external partners to support project success.
- Policy and Process: Ensure technology projects and improvements are supported by robust policies and procedures for long-term impact.
- A high level of initiative and flexibility with a proven ability to work independently and collaboratively.
- Proven ability to partner with and influence stakeholders to meet Melbourne Airport and airline customer business objectives
- Strong knowledge and experience within the Aviation industry with a focus on airport operations or airline customer/operations, delivery and strategy
- Good understanding and demonstratable experience in passenger facilitation technology and/or airport operational systems
- Background in recognising opportunities for continuous improvement and developing implementation plans
- Experience in developing system-based requirements/solutions to drive the right outcome, alongside exposure to designing functional workflows
- Strong interpersonal skills with the ability to influence and negotiate with stakeholders at all levels
- Technical experience in Airline Reservation and Ticketing Systems, Common Use Airport Equipment Systems or similar a plus

**About the Company**:
Melbourne Airport (Australia Pacific Airports Corporation) is proud to be one of Australia's premier transport hubs and Victoria's gateway to the world, connecting us to the global marketplace. We are committed to _creating connections that matter_ and enhancing the traveller experience across every aspect of our organisation to deliver our vision of becoming_ Australia's favourite Airport destination_. Currently, in an exciting phase of change, we are delivering rewarding career opportunities, making Melbourne Airport a dynamic and fast-paced place to work for our people.

APAC is a majority Australian-owned private company that also operates Launceston Airport, the tourism gateway to Tasmania and an industry multi-award-winning airport.

**Culture and Values**:
By joining the team at Melbourne Airport, you will work within a friendly, high-performance culture with a focus on our people and their development.

Our vision is to become Australia's favourite Airport destination and our people are paramount to achieving this success. We provide a supportive environment, with values that encourage all of our employees to Be You, Think Big, Own it and Work Together.

**Benefits**:

- Free access to Higher State, our state-of-the-art Fitness Club & Wellness Hub at Novotel & ibis Styles Airport hotel.
- Airport car parking 24 hours/365 days a year for both business and personal use
- Hybrid flexible working arrangements
- Airport Holiday, an additional day of leave
- Wellness Day, a further additional day of leave
- Discounted onsite childcare at Creative Garden Early Learning
- Mental health and well-being initiatives, including Employee Assistance Program (EAP)
- Long-term career and professional development opportunities
- Active social culture and participation in a range of social impact days and activities
- Signature Experiences including an airfield family day, and kids’ footy day
- Access to an employee benefits scheme including access to corporate rates and airport retailer discounts (incl

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