Servicenow Solution Consultant

1 month ago

Melbourne, Australia Cognizant Full time

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.

**The Role**:
Cognizant is seeking a confident curious and experienced ServiceNow Solution Consultant that performs both standard and customized product demonstrations to potential and existing customers leading the pre sales phase from a technical point of view. Supporting our sales team understanding the evolving needs of our customers and ensuring our high standard of quality delivery.

In your first few weeks in this role, you can expect to:

- Collaborate with the sales team to comprehend clients' business challenges, objectives, and technical requirements.
- Offer comprehensive technical knowledge to elucidate the capabilities and advantages of the organization's products or services.
- Develop customized solutions tailored to address specific client needs, taking into account industry requirements and product/service features.
- Support the sales process by closely working with the team, providing technical insights, and ensuring alignment with client expectations.
- Educate clients on the technical aspects of proposed solutions, address queries, and offer insights for well-informed decision-making.
- Create and maintain technical documentation supporting the sales process, ensuring communication clarity.
- Assist in project coordination during the sales process, ensuring a seamless transition from proposal to implementation.
- Manage technical inquiries, facilitate a smooth transition to implementation, and ensure post-sale client satisfaction.
- +4 years of experience working with the ServiceNow platform in any client-facing presales or consulting role
- +4 years of experience with ServiceNow
- ServiceNow Sysadmin Certification
- ServiceNow presales Certification
- ServiceNow sales Certification
- ITIL Foundations & Scrum Master Certified - Desired
- ServiceNow Certified Implementation Specialist - Any - Desired

You'll receive an excellent salary and benefits package for your knowledge, expertise and flexibility. At Cognizant, taking care of employees is a priority:

- You can pursue innovative career tracks and opportunities here
- You can enhance your professional development through education and dedicated training
- We’ll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.

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