Customer Interactions Consultant

4 weeks ago

Parramatta, Australia Sime Darby Motors Full time

**Job Details**:

- Reference #- 50179- Location(s)- Parramatta- Expertise- Call Centre- Job level(s)- Entry Level, Experienced- Work type(s)- Permanent- More details (document)
- JD_cic+consultant+service.docx

Sime Darby _Motors is one of the leading automotive groups in Australia, representing a large rang of luxury brands. With customer experience being one of our main focus areas, we have a centralised call centre to manage inbound and outbound service bookings for our dealerships._

We are currently looking for an energetic, customer focused Customer Interactions Consultant to join our Call Centre Team located in Parramatta. As a Customer Interactions Consultant at Sime Darby Motors, you will have the opportunity to make a positive impact on our business and our customers every day.

**The Position**

The purpose of our call centre is to enhance the customer experience and to increase service bookings and retention.

Reporting to the Service Customer Interactions Team Leader, in this role you will be responsible for inbound customer enquiries and proactively contacting existing customers to secure service bookings. You will be working in a team supporting the aftersales teams in Sime Darby Motors by providing optimal customer service in a proactive and informative manner in support of business objectives.

**To be successful in this position, you will have the following skills and experience**:

- Excellent verbal communication skills
- Reliable and strong work ethic
- Confident telephone manner
- Customer service skills
- Capability to action high volume of calls
- Sound knowledge of Microsoft office
- The ability to work as part of a dedicated and dynamic team

This role is ideal for someone who thrives on delivering exceptional customer experience, utilising their communication skills & maintaining a busy schedule. Being on the front line of service delivery within the business, this role is extremely important in maintaining service standards of vehicle manufactures and the wider Sime Darby Motors group.

**In return we can off you**:

- Monday to Friday rotating roster 7.30am - 5.30pm
- Work from home 1 day per week
- Employee discounts - Perkbox and Vehicle Purchases
- Wellbeing Bonus
- Birthday leave
- Study Support
- Excellent working conditions and supportive work environment
- Secure career - permanent full-time position

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