Customer Interactions

1 week ago


Parramatta, New South Wales, Australia Sime Darby Motors Full time

Job Details:

  • Reference # Location(s)
  • Parramatta
  • Expertise
  • Call Centre
  • Job level(s)
  • Experienced
  • Work type(s)
  • Permanent
  • More details (document)


Do you have the passion for developing relationships and providing exceptional customer experiences over the phone? We are currently looking for an energetic and customer focused
Customer Interaction Consultant to join our call Centre team located in the heart of
Parramatta.


Part of the Sime Darby Motors Group, we are passionate about exceeding expectations and providing our customers with outstanding service across the entire customer journey. As a
Customer Interaction Consultant at Sime Darby Motors Australia, you will have the opportunity to make a positive impact on our business and our customers every day.


Reporting to the Customer Interaction Teams Leader, the Customer Interaction Consultant (Aftersales) plays a vital role in delivering an exceptional customer experience.


In this role your key responsibilities will include, but are not limited to:

  • Responsible for inbound and outbound aftersales customer communications across various brands and stores (including Parramatta BMW & MINI, Parramatta Jaguar and Parramatta Land Rover, and Denlo Volkswagen)
  • Work in a team supporting the aftersales teams in Sime Darby Group by providing optimal customer service in a proactive and informative manner in support of business objectives

What's on Offer:

  • A supportive team environment with a stable and internationally recognised organisation
  • Access to an employee benefits account including discounts on groceries, electronics and more
  • Ongoing development opportunities
  • The opportunity to represent some of the world's most iconic and prestigious automotive brands
  • Proven ability to provide high levels of customer service
  • Experience in a similar position (call centre, customer service, sales etc.)
  • A confident phone manner with the ability to convert inbound and outbound calls to appointments
  • Strong attention to detail with the ability to adhere to set standards and instructions in entering customer information and booking details.
  • Interest and knowledge in the automotive industry is a plus
  • Sound Microsoft Office and systems knowledge with fast and accurate data entry
  • A learning orientation to maintain current knowledge of assigned brands, products and services.
  • A pleasant and courteous personality with a Customer First focus


The Customer Interaction Consultant role is ideal for someone who thrives on delivering exceptional customer experience, utilising their communication skills & maintaining a busy schedule.

This is not an opportunity to be missed

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