Customer Service Consultant

3 weeks ago

Parramatta, Australia Ventia Pty Limited Full time

**Customer Service Consultant**:

- Date: 3 Jul 2023- Location: Parramatta, NSW, AU, 2150- Company: VentiaAn exciting permanent full-time opportunity has become available for a vibrant and highly engaged individual who is inspired by customer excellence.

**Wanting a change in career? Are you passionate about customer excellence?**

**Our 24/7 centre is located in the heart of Parramatta CBD.** At the **Ventia Operations Centre**, we work closely with a diverse range of customers who are active participants of several front-line public services and sectors. This is specific to dealing with clients within the Defence industry.

**What is on offer**:

- Competitive hourly pay rate
- Clerks Award > Adult Level 3 > $27.66 per hour
- Join our hub for emerging talent
- Fantastic, collaborative, supportive and fun team
- Opportunity to learn from industry experts who have wealth of knowledge
- Fun and comprehensive onboarding induction and training program designed to set you up for success
- Monthly rewards and celebrations
- Free coffee and snacks
- Access to **VenPerks - Ventia's employee benefits platform.**:

- Goal orientated daily and monthly competitions
- A great central location close to public transport.

**A day in the life;**
- Respond to high volume inbound calls from defence personnel and members of the community
- Providing exceptional customer experience
- Matching customer needs to solutions and first call resolutions.
- Manage the customer experience through dispatching work orders
- Case management of service outcomes/managing urgent or high priority work order needing fast resolution
- Maintain and update various databases, spreadsheets, and documents

**What you bring to the role;**
Previous customer service, trade coordinator or call centre experience in any industry (desirable)
- Ability to listen and demonstrate empathy to customers
- Have strong passion for customer experience
- Must be tech savvy, have strong keyboard and prior experience with (SAP and Genesys) systems is desirable.
- Resilience when dealing with challenging calls
- You enjoy a fast paced, high-volume environment
- You can balance diversify with some repetitive tasks
- You bring your best to work every day

You must be an Australian citizen and be able to hold a defence clearance.

The successful applicant will genuinely care about their customers and want to make a positive impact on other people's lives within local communities.

**Diversity**
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

**Job Segment**:Consultant, Consulting, Call Center, SAP, Contract, Customer Service, Technology

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