Strategy & Operations Manager, Consumer

6 months ago

Sydney, Australia Uber Full time

**UberEats has been a market leader in Online Food Delivery for the past five years. While there are many Aussies and Kiwis that have ordered a meal through us, there are many others who could benefit from our products and services. #GoGetIt embodies the attitude and mindset of Delivery at Uber. We provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and drivers.**

**About the Role**

Come drive growth in a fast paced, dynamic business. Uber Eats is on a mission **to make eating well effortless for everyone, everywhere**. Consumers are at the centre of everything we do.

This role will be primarily focused on Consumer Strategy & experience. Your scope will be to identify & scope opportunities to improve consumer experience, connect dots on consumer insights across various data sources/ surveys etc., represent the voice of consumer in key cross functional forums in order to improve consumer experience, own relationships with Product teams (working with global and APAC Product Operations teams), review product design documents in order to stay up to date with product changes and make sure relevant stakeholders are kept up to date, input as necessary into product design, XP design and roll out customization for the local market. The role is part of the Australia and New Zealand Uber Eats Consumer Strategy and Operations team.

We are looking for a strong problem solver who is excited to both grapple with strategic questions and to influence cross functional stakeholders to get stuff done. Consumer experience is a cross-functional area, so collaboration, communication, and proactiveness are key to success in the role.

**The Impact You'll Have**
- **Act as the local product champion**: Own relationships with Product & Product Ops teams (working with global and APAC Product Operations teams), review product design documents in order to stay up to date with product changes and make sure relevant stakeholders are kept up to date, input as necessary into product design, XP design and roll outs for the local market
- **Collaborate with cross-functional stakeholders to improve consumer experience**:Represent voice of consumer in cross functional forums, lead/ support consumer specific initiatives to improve consumer experience
- **Be the critical 'intersection' point for Consumer strategy** - connect the dots across teams/ datasources/ surveys etc. Proactively share insights with key stakeholders to inform their plans
- **Perform analysis to inform recommendation on key strategic questions**: Examples include recommending investing consumer spend into appeasement product for delayed/ canceled orders, working with marketplace team to build clarity around what matters to consumers on delivery times

**The Experience You'll Bring**
- Quantitative degree and 3+ years of solid operational and analytical experience gained in a tech company, management consulting, or consumer experience in a fast-paced environment
- Analytics - experience dealing with complex data sets using excel/google sheets, SQL experience is a plus
- Excellent communication skills (verbal and written) with the ability to translate data into actionable insights and recommendations

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