Support Analyst

3 months ago


West Perth, Australia Royal Automobile Club of WA Full time

This is a full time permanent role base in our West Perth office with occasional travel to our Joondalup office.- What will you do?- Be the first point of contact for all IT related issues and queries
- Keep up to date with all new and existing RAC Service Offerings
- Create and maintain Knowledge articles to ensure consistent and accurate resolution analysis
- You will be able to communicate effectively and consistently with staff to deliver an exceptional customer experience.
- Be available for rostered afterhours, on-call and weekend work (required) - every 5 weeks you will be on call
- What do we need from you?- Experience in an IT Service Desk role
- Excellent documentation skills
- Broad knowledge of current and emerging Service Desk communication trends, e.g. JIRA
- Experience supporting Windows 10 and Windows 11, Office 365, Active Directory
- Excellent verbal and written communication skills
- Experience working in a diverse business environment
- What can we offer you?- Training and free certification programs - we support and pay for your learning - If you have a growth mindset RAC is the place for you
- Latest and greatest technology - A leading Microsoft Partner here in WA with the largest Azure cloud footprint of any WA company
- Be part of a growing team and be involved in team with a great culture
- Working in an environment that is embracing a continuous improvement culture using experimentation to support learning
- Gain RAC Staff Benefits including free Roadside Assistance and 25% discount on your Insurances, Social Club, access to Fitness Passport for cheaper gym memberships and much more
- About RAC- As an Equal Opportunity Employer, RAC values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. We encourage people of all abilities, Aboriginal and Torres Strait Islanders, diverse cultures and backgrounds, LGBTIQ+ identities, and all age groups to apply.- #LI-JC


  • Support Analyst

    3 months ago


    West Perth, Australia RAC WA Full time

    We are looking for a dynamic and results-driven Support Analyst / Service Desk Analyst who can provide excellent customer service to our staff internally. You will be part of our team that is building a comprehensive knowledgebase for our new applications and hardware that we have deployed into RAC.This is a full time permanent role base in our West Perth...

  • Support Analyst

    2 months ago


    West Perth, Australia RAC of WA Full time

    We are looking for a dynamic and results-driven Support Analyst / Service Desk Analyst who can provide excellent customer service to our staff internally. You will be part of our team that is building a comprehensive knowledgebase for our new applications and hardware that we have deployed into RAC.This is a full time permanent role base in our West Perth...

  • Systems Analyst

    2 months ago


    West Perth, Australia Peoplebank Full time

    Location: - West Perth- Job Type: - Contract- Posted: - about 3 hours ago- Contact: - Maria Hecto- Discipline: - General IT - SAP / ERP / CRM - Reference: - 257648**Systems Analyst** - 12 months fixed term role with a reputed client - Hybrid working environment **About the company**: **Responsibilities**: - Manage the cases, requests and enhancements using...

  • IT Support Analyst

    4 months ago


    West Melbourne, Australia HAYS Full time

    Local council client looking for IT support analyst for a 3-month contract **Your new company** **Your new role** - Ordering equipment - Coordinating the replacement of equipment - Instructing staff on how to use their new equipment - Updating documentation and the asset register - Clearing data from used equipment - Analysing equipment to be replaced for...

  • Fp&a Analyst

    3 months ago


    West Perth, Australia CHC Helicopters Full time

    Reach Beyond!: CHC provides unmatched helicopter services that enable our customers to reach beyond - to work in remote and challenging destinations that limit others - and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world - safely and reliably. All you have to...


  • West Perth, Australia Royal Automobile Club of WA Full time

    As Desktop Support at RAC, you will be providing first and second level IT support, and position also includes site visits to Joondalup Call Centre, Auto Services and Member Centre sites, supporting all RAC internal customers associated with operating installed hardware and software according to agreed service levels. This role is supporting our Windows 11...

  • IT Support Analyst

    2 months ago


    Perth, Australia HNZ Global Full time

    **IT Support Analyst** PHI AVIATION: TRUSTED PARTNER. INDUSTRY LEADER. - Based in Perth - Full time, permanent role - Work for a global helicopter services provider Known industry-wide for our relentless pursuit of safe and reliable helicopter transportation, PHI takes on some of the most challenging assignments in aviation to deliver high quality support...

  • Reporting Analyst

    3 months ago


    West Perth, Australia TSA Group Full time

    Company Description TSA is an Australian-owned business specialising in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally. We’re a purpose driven business and our mission is clear. We endeavour to create experiences that...


  • West Perth, Australia RAC WA Full time

    As Desktop Support at RAC, you will be providing first and second level IT support, and position also includes site visits to Joondalup Call Centre, Auto Services and Member Centre sites, supporting all RAC internal customers associated with operating installed hardware and software according to agreed service levels. This role is supporting our Windows 11...


  • West Perth, Australia RAC of WA Full time

    As Desktop Support at RAC, you will be providing first and second level IT support, and position also includes site visits to Joondalup Call Centre, Auto Services and Member Centre sites, supporting all RAC internal customers associated with operating installed hardware and software according to agreed service levels. This role is supporting our Windows 11...


  • Perth, Australia HAYS Full time

    State government organisation is seeking a Desktop support Analyst for an ASAP start. **Your new company** Your new company is a State Government organisation seeking to find an experienced Desktop Support Analyst for an ASAP start. It is an initial 2-month contract. **Your new role** You will help with the delivery of physical support as required and...


  • Perth, Australia Corrs Chambers Westgarth Full time

    492697 Perth Technology Full time VIEW FAVOURITES Join Corrs Chambers Westgarth, Australia's leading independent law firm. An opportunity now exists for a talented Desktop Support Analyst to join our national Technology team, based in our Perth office. The Desktop Support Analyst will help meet the firm's goals and objectives through the efficient...

  • Risk Analyst

    3 months ago


    West Perth, Australia Royal Automobile Club of WA Full time

    Build your career in risk and compliance - Hybrid working from West Perth and from home - Join an iconic WA market leader With over 1.2 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a...

  • Support Analyst

    3 months ago


    Perth, Australia Fortescue Metals Group Full time

    Country/Region: AU- State: WA- City: Perth- Job ID: 3899**About Us**: - Fortescue is both a proud West Australian company and a global green solutions business. We are recognised for our culture, innovation and industry-leading development of infrastructure, mining assets and green energy initiatives._ **Our Opportunity**: At Fortescue WAE we are leading...

  • Helpdesk Analyst

    3 months ago


    West Perth, Australia Klohn Crippen Berger Ltd. Full time

    Helpdesk Analyst 1260 Hay St, West Perth WA 6005, Australia Req #312 March 11, 2024KCB Australia Pty Ltd (KCB) is a team of professionals whose passion is to provide solutions to our clients while reducing potential risks to the wider community and environment. Our clients are predominantly from the...


  • West Perth, Australia CHC Helicopters Full time

    Reach Beyond!: CHC provides unmatched helicopter services that enable our customers to reach beyond - to work in remote and challenging destinations that limit others - and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world - safely and reliably. All you have to...

  • Financial Analyst

    3 months ago


    Inner West, Australia Richard Lloyd Full time

    Make a Difference! - Broad Analyst position across budgeting, forecasting, management reporting - Reputable Not for Profit providing tier 1 services to the less fortunate - Based near Central Station. Paying $95K + Super + Salary packaging. **Financial Analyst - NFP - Sydney** **The Company** Our client is a Not for Profit organisation that has seen...

  • Financial Analyst

    3 months ago


    Inner West, Australia Richard Lloyd Full time

    Work/life balance with highly-flexible working environment - Blended accounting and analysis-focused role with the opportunity for project work - Nationally recognised tertiary education provider experiencing a post-Covid resurgence - CBD-based role paying to $90K + Super Financial Analyst - Tertiary Education Company Background Our client is one of...

  • Pricing Analyst

    3 months ago


    Inner West, Australia Richard Lloyd Full time

    Company making a positive environmental impact - Focus on understanding customer profitability - Join a booming business with 40% year on year growth in the wholesale industry - CBD fringe, close to transport. $120K - $130K + Super. **Pricing Analyst - Wholesale - CBD Fringe** **Company Background** Our client is a well-established, climate conscious and...


  • West Perth, Australia Royal Automobile Club of WA Full time

    As a talented and motivated Part-Time Cyber Security Data Analyst you will utilise Power BI to gather and analyse data from diverse sources, including Sentinel and Qualys. In this role, you will work closely with our cyber security team to identify potential threats and vulnerabilities, contributing to the continuous improvement of our cyber defence...