Customer Service Rep

1 week ago

Sydney, New South Wales, Australia nVent Full time
We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

  • In this position, you will be the member of customer care department who is the internal contact in nVent EFS for the customer and sales representatives in the field; for all processes around quoting, order management and product information.
  • You will participate in the activities
  • Activities
  • The Sales support is the primary contact for the customer. All activities are to be executed in an efficient, professional and friendly manner to the satisfaction of our customer within the nVent policies.
  • Provide pricing, availabilities of products and due date of orders to customers and sales team.
  • Process orders accurately using nVent order management tools and ERP system.
  • Management of open orders and compile status reports as required by customers.
  • Track and Trace of consignments and follow up of orders as required.
  • Phone responsibilities; Answer incoming calls and make outbound calls in a professional phone manner.
  • Provide (first level) product information based on information available in the catalogues and ERICO knowledge systems ERICAT. Recommend and offer products or alternatives as required to customers.
  • Sales support level of using Salesforce to assign or complete cases and register quotes to relevant sales team members in a timely manner.
  • Process credit card payments for cash sales accounts/Other duties as required by Manager.

Working with:

  • ERP (M3) order management
  • Microsoft Office Suite (Word, Excel, Access, Powerpoint, Outlook)
  • Credit Card Batch Processing (Merchant Portal)
Claim management (Intelex)

  • Communication with:
  • Customers
  • Customer Care team
  • Sales team
  • Traffic and Distribution department / Warehouse
  • Planning management department
  • Finance department
  • PM and AE
  • Key Objectives and Requirements:
  • Represent nVent professionally on all instances.
  • Active listening skills and Communication skills
  • Overall customer satisfaction, improved customer experience.
  • Acceptance of urgency and meeting deadlines requirements.
  • Correct and efficient quoting and order management.
  • Understanding, knowledge and keeping up to date with nVent products and systems
  • Compliance with nVent policies and procedures.
  • Flexible and a good team player
  • You have:
  • Bachelor's degree or Diploma preferred. Education in science and engineering preferred.
  • Minimum of 3 years' experience in Internal Sales Support Or customer care role in similar industries.
  • Highly proficient in Microsoft Office Suite; experience with CRM (Salesforce), ERP system and excellent skills of excel preferred
  • Demonstrated ability of communication crossfunctional within the organization.
  • High energy and fast paced environment.
  • Ability to professionally communicate and manage the expectations from high demanding customers/requests.
  • Demonstrated ability with prioritizing workload and meeting deadlines.
  • We have:
  • A dynamic global reach with diverse operations around the world that that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
  • Commitment to strengthen communities where our employees live and work
  • We encourage and support the philanthropic activities of our employees worldwide
  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
  • Core values that shape our culture and drive us to deliver the best for our employees and our customers

We're known for being:

  • Innovative & adaptable
  • Dedicated to absolute integrity
  • Focused on the customer first
  • Respectful and team oriented
  • Optimistic and energizing
  • Accountable for performance
  • Benefits to support the lives of our employees

WE HAVE:

  • A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
  • At nVent, we connect and protect a more sustainable and electrified world with inventive electrical solutions. We're a nearly $3 billion highperformance electrical company with a dedicated team of 10,000+ people at more than 130 sites around the world. Our solutions deliver value to industrial, commercial, residential, energy and infrastructure customers, providing mission critical solutions that improve performance, lower costs and reduce downtime.
  • We design, manufacture, market, install and service highperformance products and solutions that connect and protect mission critical equipment, buildings and essential processes. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF and TRACER.
  • Commitment to streng

  • Sales Rep

    1 week ago

    Sydney, New South Wales, Australia The Recruitment People Full time

    The Recruitment are a company providing Recruitment & HR Solutions.Due to continued growth and success, we are currently assisting our client in their search for 2 Sales Reps / Territory Managers to cover Sydney / CBD region. Our client is a stable, well established food manufacturer who provide products to the retail and hospitality sectors. They have an...

  • Customer Service Representative

    1 week ago

    Sydney, New South Wales, Australia hatch Full time

    This is a Customer Service Representative role with Lendela based in Sydney, Australia Lendela connects financial institutions and consumers, offering the world's most attractive place for consumer credit management. With Nordic flat workplace culture that encourages practicality, autonomy & feedback for growth, this position will be exciting for anyone who...

  • Commercial Sales Rep

    1 week ago

    Sydney, New South Wales, Australia Bespoke Career Management Full time

    Sector:Architectural and Interior products- Job Ref:63007About this role:High profile furniture distributor well-known for their designer brands and beautiful product is seeking an experienced Commercial Sales Rep. This is a once-in-a-career opportunity to work for a leading industry name with a supportive, sociable team cultureKey Responsibilities...

  • Customer Service Rep

    1 week ago

    Sydney, New South Wales, Australia nVent Full time

    We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. What YOU WILL EXPERIENCE IN THIS POSITION:In this position, you will be the member of customer care department who is the...

  • Customer Service Manager

    1 week ago

    Sydney, New South Wales, Australia Automotive Recruitment Australia Full time

    Automotive parts sector Dynamic and fast paced business North Western suburbsLocated in the North Western suburbs of Sydney, my client is proudly a 100% Australian owned business who stock a massive range of products from leading brands and have a strong focus on customer satisfaction.We are seeking to appoint a Customer Service Manager, to lead their...

  • Customer Service Representative

    1 week ago

    Sydney, New South Wales, Australia Medtronic Full time

    Careers That Change Lives Join a diverse team of innovators who bring their worldview, their unique backgrounds, and their individual life experiences to work every day. It's no accident — we work hard to cultivate a workforce that reflects our patients and partners. We believe it's the only way to drive healthcare forward and remain a global leader in...

  • Inside Sales Rep

    1 week ago

    Sydney, New South Wales, Australia SS&C Technologies Full time

    Inside Sales RepSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and...

  • Customer Service Representative

    1 week ago

    Sydney, New South Wales, Australia PKL Recruitment Full time

    Start Hrs Perm $65K 75K + Super) Open Plan Offices with Natural Light CBDAn opportunity presently exists for an experienced Customer Service Representative with some shipping & packing knowledge and/or experience to join an international medical device business which specialises in the supply and shipment of products to clients across Australia, New...

  • Customer Service Representative

    1 week ago

    Sydney, New South Wales, Australia Temp and Agnew Full time

    Location: Bankstown, NSWSalary Package: $60-65kRole Highlights: deal with inbound/outbound calls from customers with general inquiries, administrative and data entry tasks Role Overview:A leading company specializing in award winning household products is looking for an experienced Customer Service Rep to join their team, and there's no better time to join...

  • Customer Service Representative

    1 week ago

    Sydney, New South Wales, Australia PERSOLKELLY Full time

    About the CompanyAbout the Role3M are currently recruiting for an experienced Customer Service Representative to join their Consumer Business Group division. This is an exciting opportunity for a passionate customer service rep looking for a great team environment.Your main duties and responsibilities will include:Developing relationships with Key Account...

  • Customer Service Representative

    1 week ago

    Sydney, New South Wales, Australia People2People Full time

    About the Company: Listed in the Fortune 500 'Best Companies to Work For' this business manufactures market-leading medical devices. Work for a market leader that are currently seeking a Customer Service Officer to join the team. About the Role: Reporting to the Customer Service Team Leader, your duties will include: Acting as the first point of contact...

  • Customer Service Representative

    1 week ago

    Sydney, New South Wales, Australia People2people Full time

    About The CompanyListed in the Fortune 500 'Best Companies to Work For' this business manufactures market-leading medical devices. Work for a market leader that are currently seeking a Customer Service Officer to join the team.About The RoleReporting to the Customer Service Team Leader, your duties will include:Acting as the first point of contact including...

  • Customer Service Representative

    1 week ago

    Sydney, New South Wales, Australia PERSOLKELLY Full time

    About the CompanyAbout the Role3M are currently recruiting for an experienced Customer Service Representative to join their Oral Care solutions division. This is an exciting opportunity for a passionate customer service rep looking for a great team environment.If you have 2 years' relevant customer service experience & are passionate about the...

  • Demand Generation Rep

    1 week ago

    Sydney, New South Wales, Australia Amazon Full time

    DESCRIPTIONAWS is where innovation, risks, and ideas are celebrated. We are builders, we try new things, and imagine big dreams. It is still Day 1 for us, and we are looking for curious and passionate people to be part of our diverse teams of thinkers, testers, and doers. Come join us and work with the latest cloud technologies that enable our customers to...

  • Customer Service Manager

    1 week ago

    Sydney, New South Wales, Australia People Intelligence Full time

    You will be working for a well-established homewares wholesaler with offices in Alexandria. The company sells a wide range of products to consumers via its online sales platform as well as companies via their national sales team who go out to meet their corporate clients. They also maintain a well-stocked showroom for clients who wish to see the products...

  • Customer Service Associate

    1 week ago

    Sydney, New South Wales, Australia PERSOLKELLY Full time

    12-month contract WFH opportunities Be part of a passionate and high performing team An opportunity presently exists for an experienced Customer Service Associate with some Pharma or Medical Device exposure, to join a Global business which specialises in the supply and shipment of cardiovascular products to clients across Australia & New Zealand. This role...

  • Customer Service Representative

    1 week ago

    Sydney, New South Wales, Australia Stryker Full time

    Why customer service at Stryker?Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker...

  • Hawke's Brewing Are Hiring A Sydney Sales Rep

    1 week ago

    Sydney, New South Wales, Australia The Crafty Pint Full time

    Hawke's Brewing Are Hiring A Sydney Sales Rep Job This posting is more than 1 year old Hawke's Brewing's Marrickville home has been a hive of activity in recent times, with the production brewery operational and The Bob Hawke Beer & Leisure Centre. If you'd like to join the expanding team, they're hiring a Sydney sales rep. Job Description: Sales...

  • Manager Customer Engagement

    1 week ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Manager Customer Engagement, Ongoing, SydneyThe Department of Customer Service (DCS) is looking for an enthusiastic and team-orientated individual within the Customer Engagement team in ICT. The successful applicant will be supporting agencies across The Department of Customer Service. The right applicant will be a team player able to hit the ground running,...

  • Customer Support Officer

    1 week ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Customer Support Officer, Ongoing & Temporary - Full Time & Part Time opportunities availableDCS is a great place to work, and it's not just us saying thatOur values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public...