Warranty Manager
4 months ago
**The Company**
This dynamic timber flooring company has serviced the building industry for over seventy (70) years. The company is widely recognised for delivering a high level of professionalism and service to some of Australia's largest residential builders. A modern and innovative company that is experiencing unprecedented growth purely by providing fantastic customer service.
Excellent Customer Service is paramount to their success. The company systems and continual evaluation processes make them one of the most efficient and well-respected Timber Flooring companies in Melbourne.
**The Position**
Reporting to the Operations Manager, you will work closely with the company’s clients (builders) and warranty team to help deliver prompt and practical rectification works, this will include responding to all Warranty Managers (Post) onsite requirements, **covering Melbourne’s North and Western suburbs.**
You will be responsible for managing warranty claims ensuring they are delivered on time and exceed the client’s expectations as well as ensuring effective cost control to ensure that the department and clients are successful. You will interface with the client and contractors ensuring that all projects are carried out in accordance with specifications and schedules; as well as implementing Company Quality Assurance procedures to maintain, regulatory compliance and quality standards of workmanship.
This position demands a highly motivated and dedicated individual who has a strong desire to accommodate all their clients' individual needs.
Will have a stable working history from within the flooring industry a proven customer ability or previous experience in a similar role.
Sound skills in Microsoft Office (Word, Excel, and Outlook)
Excellent time management and organisational skills
Attention to detail and strong accuracy skills
Thrive in a fast-paced environment and work well under pressure.
Strong communication and interpersonal skills
Be solutions orientated and able to conduct yourself in a professional manner at all times
**Remuneration/Benefits**
- Excellent Base Salary plus Company Car, Phone, and Laptop
- Comprehensive Training
- Annual Recognition Events
- Career Advancement Opportunities
- **The Vision of this company is to retain highly talented, diverse and motivated team minded professionals who are all compatible with the culture and most of all enjoy what they do.'**_
Enquires can be made to Pauline at Simplerecruit 0407902003
Pay: $80,000.00 - $90,000.00 per year
**Benefits**:
- Company car
Schedule:
- 8 hour shift
Work Location: On the road
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