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Customer Success Consultant

7 months ago

West End, Australia SilverChef Full time

**Introduction**:
Do you have a passion for delivering outstanding customer service? Are you solutions-focused and always striving to support customers?

Then we’d like to hear from you

At SilverChef, we know work-life balance means something different to everyone. Our team is available Monday to Friday between 7am - 5pm, but that doesn't mean you have to be We'll work with you to understand what kind of flexibility works for you.

Be part of a fast-growing, highly successful global finance business that does things differently. Our finance product portfolio is a mix of established and new products that help hospitality businesses get started and grow.

As the primary point of contact for our customers, you’ll provide exceptional service by identifying their needs and delivering solutions as well as building engaging relationships with customers to maximise growth and retention opportunities.

In this role you will
- Build engaging relationships with customers to extend their loyalty with SilverChef and maximize the opportunities for growth and retention.
- Contribute to a high-performing culture that values teamwork, feedback, and collaboration.
- Adapt to customers needs and situations with flexibility and resourcefulness, while maintaining a customer-first approach.

Why join our team?
- Join a growing company focused on career development for our people - 21% of our people were supported to achieve a promotion, secondment, or internal move during 2022
- Great leave options including paid volunteer days and study leave.
- An amazing and diverse team that actively encourages everyone to bring their true, authentic self to work every day.
- A culture that celebrates birthdays, anniversaries and special dates and that is committed to support our community through meaningful action like company organised volunteer days, workplace giving, profits for purpose initiatives.
- Comprehensive, 2-week induction training so you're set up for success. Then ongoing coaching and development for your career growth.

We would like to hear from you if you are
- A motivated and customer obsessed professional, dedicated to achieving best customer outcomes
- Open to learning new skills and receiving feedback from your manager and team
- Have strong verbal and written communication with attention to detail and accuracy
- Are solutions-oriented with a positive mindset
- Looking to leverage your previous call centre customer service/sales abilities to make a difference for our customers