Customer Service Representative

4 days ago

West End, Australia KLDiscovery Ontrack Full time

Ontrack Data Recovery are the world leaders in Data Recovery with 25 locations across 16 countries. Our clients range from home users with damaged phones and hard drives, right up to multi-national corporations with large complex data centres.

As a Customer Service Representative, you will help to provide the communication between our customers and our team of engineers. You'll help our customers from start to finish - guiding them through the process of sending in their media, providing updates on the recovery process, and organizing payment and approval at the end. Extensive on the job training will help you translate complex engineering updates into simple language to cater to the variety of customers we see on a day-to-day basis.

This is a full-time time position working out of our West End location in Brisbane. This role is an entry level position in our Customer Service team, suitable for someone with 1-2 years of office or administrative experience, or for someone with good customer service skills looking to move into an office based role. Extensive on the job training will be provided.

The Brisbane office is a small and friendly team environment that combines all the benefits of working in a smaller office with the backing and room for growth that comes from working for a large global company. The role is an inbound role with no calling out - dealing with customers who need our help. Enjoy meaningful work, helping people out in a time of crisis.

**Qualifications and Experience**
- Great Customer Service skills and an eagerness to help people are essential.
- Great communication and phone skills, and a friendly manner.
- An ability to help customers in emotional and stressful situations.
- Good skills in the Microsoft Office suite of programs.
- Solid attention to detail.
- Salesforce experience a plus.

**About Us**

Ontrack is the data recovery and data destruction business of KLDiscovery, a global provider of eDiscovery, information governance and data recovery solutions. At the core, we understand that data is the lifeblood of a business.

Effectively managing information is critical to any business. However, protecting data, while managing it for legal and regulatory demands, can be complex and time consuming, and can divert focus from core business priorities. This is where we help our customers.

With world-renowned experts and an unmatched breadth and depth of global solutions, we are an experienced and trusted partner. We deliver consultative services and leading technologies that promote repeatable business processes so our customers can focus on the rest of their business needs.

**Data Recovery Solutions**

With cleanroom facilities worldwide and engineering expertise in every major global region, customers count on Ontrack for global data recovery, restoration and destruction needs.

Utilizing the dedication of a strong team of research and development experts, Ontrack has developed hundreds of proprietary solutions over the past 30 years to recover data from tapes, hard drives, solid state drives, flash media, mobile devices, virtual environments, operating systems, and myriad other storage devices. We serve our clients through in-lab, remote and do-it-yourself capabilities that meet the direct need of consumers, businesses, and the enterprise. We additionally offer customized solutions to address complex, high-end enterprise environments and newly emerging technologies.

In addition to data recovery, Ontrack offers secure erasure software and services to permanently erase all traces of information from media prior to disposal, essentially protecting sensitive information from falling into the wrong hands. Finally, our Ontrack PowerControls suite of products empowers the ability to search, collect, recover, restore, and manage data efficiently across Microsoft Exchange, Office 365, Microsoft SharePoint and SQL.

KLDiscovery is an Equal Opportunity Employer.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00 - $60,000.00 per year

**Benefits**:

- Free food

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- West End, QLD 4101: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service (preferred)

Work Authorisation:

- Australia (required)

Work Location: One location

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