Customer Service Officer

3 months ago

Mile End, Australia ACH Group Full time

**About the Role**:
Join the Customer Access Team at Mile End as a full-time Customer Service Officer. We are looking for multiple team members to provide top-tier customer service over the phone, serving as the initial point of contact for both internal and external customers.
**What you'll do**:

- Provide seamless and solution focused customer service over the phone.
- Connect customers to appropriate services, with a 'one call' resolution focus.
- Undertake administration tasks.
- Contribute to the customer experience by providing and linking customers to expert services that support maintaining a good life.

About you
- Outstanding customer service skills, with proved experience in delivering outstanding customer service.
- IT savvy - with intermediate computer literacy, with the ability to use various software and databases.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced environment.

**You will need**:

- A Police Check for unsupervised contact / vulnerable groups less than 12 months old upon commencement.

**If you want to join our amazing team, we can offer you**:

- Career development with inhouse upskilling and external learning opportunities.
- Friendly and inclusive culture, supporting diversity and employee well-being.
- Free on-site flu vaccination program.
- Financial advice for HESTA members, our preferred superannuation supplier.
- Well-being program including free employee assistance program.
- Recognition program acknowledging significant contributions.
- Discounted Corporate Membership - Health Insurance - BUPA.

ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum to reduce your tax. We also offer a range of perks through our Employee Benefits Program (e.g., discounted private health).
**How to Apply**:
ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis.
**About ACH Group**:
For over 70 years, ACH Group a leading not-for-profit in aged care, has enriched the lives of older South Australians. With over 1,900 dedicated individuals working together, we’re able to create good lives for our customers. With purpose lead roles across residential care, retirement living, home and community care, health and wellness, social experiences and corporate teams, our workforce deliver impact for our residents and customers.

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