Customer Service Representative

3 months ago

Eagle Farm, Australia Carbiz Rentals Full time

**$50k-$60k Base + Super + APR + Bonus Incentives**:

- **Full-time opportunities available**:

- **Collaborative team culture and surrounded by like-minded individuals**

**Carbiz is on the lookout for motivated, personable, and detail-focused individuals to join our Operations team as Customer Service Representatives**

**About Us**:
Carbiz stands at the forefront of the accident management industry, simplifying the process of getting drivers back on the road after an accident. With over 6,500+ glowing 5-star reviews, we’ve established ourselves as a trusted leader in providing like-for-like accident replacement vehicles. Our unwavering dedication to excellence has earned us accolades, including the Business Concept’s 'Automotive Awards 2023' and the Product Review 'Product Review 2023 & 2024' awards, reflecting our commitment to delivering top-tier products and services.

We nurture a team-first culture with boundless opportunities for advancement, driven by our core values:

- **Love what we do** - We are passionate about delivering for our customers, team, and partners every time
- **Better than yesterday** - We grow each day, learning from our experiences
- **Win with trust** - Lead the market by being trusted, reliable and helpful
- **Collaborative core** - Working smarter together
- **Valuing people** - We respect our people, encourage their development, and reward their performance

**What’s in it for You**:

- Great for University Students or school leavers looking to gain practical experience and launch their careers.
- Weekend shifts available with flexibility for students
- Additional earning potential through weekend penalty rates (on top of base), overtime, on-call shifts, and bonus incentives.
- Ongoing training and development with continuous support and mentorship.
- A collaborative team environment with like-minded professionals.
- Access to novated lease options and the Flare Benefits program.
- Monthly team lunches and birthday celebrations.
- A vibrant workplace culture with frequent team events and celebrations.
- Study support program - Yes, we’ll pay YOU to further your education

**About the Role**:

- Ensure prompt delivery of vehicles to clients, providing efficient and reliable service.
- Deliver exceptional customer service by addressing client inquiries, resolving issues, and ensuring client satisfaction.
- Assist in coordinating vehicle logistics, ensuring seamless and efficient operations.
- Prepare vehicles for hire, including thorough detailing of both the interior and exterior.
- Support new client onboarding, ensuring they have all the necessary information and assistance.
- Experience the excitement of driving a variety of high-quality vehicles

**About You**:

- Valid driver’s license with a clean driving record (Essential).
- Have capacity to work weekends if required.
- Strong communication skills to engage effectively with clients and colleagues.
- Self-motivated with strong time management skills, and the ability to thrive in a team environment.

If you, or someone you know, are interested in a Customer Service Representative position with a rapidly growing, people-focused organisation,
- Department
- Operations
- Role
- Customer Service Executive
- Locations
- Eagle Farm
- Yearly salary
- AUD50,000 - AUD60,000
- Work Type
- Full time

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