IT Infrastructure Assistant

3 months ago

Sydney, Australia University of New South Wales Full time

**Job no**: 527590
**Work type**: casual
**Location**: Sydney, NSW
**Categories**: Information Technology

At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.

Ranked among the top 50 universities globally, we attract the highest potential students from Australia and around the world. Our researchers tackle the biggest economic, business and social challenges with partners around the world.

UNSW IT is partnering with the faculties, research and divisions to provide better solutions that empower and enable excellence throughout the University. We are focussed on improving and delivering services that meet the needs of the many different types of customers that we serve daily, such as our students, staff, researchers, alumni and guests.

**Why Your Role Matters**:
Working within the Production Services teams, IT Infrastructure Associates play a crucial role for providing support and maintenance of critical IT infrastructure services. You will be part of supporting various IT infrastructure projects. All training will be provided.

**Key Responsibilities**:

- Activation and testing of critical infrastructure services.
- Participating in critical infrastructure upgrades and other maintenance tasks.
- Assist in restoring critical infrastructure services and systems.
- Undertaking 1st level problem diagnosis, correction and escalated support of relevant technologies across the organisation according to assigned priorities and timeframes.
- Create and maintain critical infrastructure services documentation according to standards.
- Upgrade, clean, audit and maintain critical infrastructure locations.
- Provide assistance across various UNSW IT Projects.
- Cooperating with all health and safety policies and procedures of the university and taking all reasonable care to ensure that any actions or omissions do not impact on the health and safety of others in the university.
- Ensuring adherence to IT policies, processes, standards and architecture principles in completing work.
- Completing requests and resolving incidents in accordance with defined service levels and processes.
- Align with and actively demonstrate the UNSW Values in Action: Our Behaviours and the UNSW Code of Conduct.
- Cooperate with all health and safety policies and procedures of the university and take all reasonable care to ensure that your actions or omissions do not impact on the health and safety of yourself or others.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.

LI-DNI

Position Description

**Advertised**: 30 Sep 2024 AUS Eastern Standard Time
**Applications close**: 11 Oct 2024 AUS Eastern Daylight Time

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