Customer Experience

4 weeks ago

Bella Vista, Australia ANC Delivers Full time

Opportunity to make an impact in this exceptional team
- Work close to home in Bella Vista
- Spark the Change you Want by Joining a leading, national organisation

**About ANC**

ANC is a last mile delivery (LMD) and direct to consumer (D2C) specialist, partnering with many large and emerging retail and e-commerce customers.

Our purpose is to unlock the full potential of a customer’s purchase by fulfilling the delivery promise. We do this by being the best at integrated last mile delivery for mixed and complex freight where value is created through exceptional customer outcomes.

We reimagine the experience for the customer for the better. Our DNA of innovation, adaption and reinvention has helped us sustain and grow our business for over 100 years. We are a national business delivering outcomes in ever-expanding ways, taking on challenges to meet customer and consumer expectations, and supporting our delivery professionals and people be successful.
- We strive to build exceptional teams that are flexible and offer flexibility
- We love our clients but obsess over our customers.
- We commit to enhancing brand value, customer sales and reputation.
- We are an extension of our client’s brands, ensuring the customer experience is positive and expectations are met.

**The Opportunity**

ANC is seeking to appoint a highly motivated Customer Experience & Administration Lead. This pivotal role suits someone enthusiastic who loves providing quality customer service, resolution and delivering a high level of attention to detail. A fundamental requirement and measure of success in this role is to provide customers with a positive experience and reflect these results within the key measurables.

The Customer Experience & Administration Lead is also responsible for supporting the Customer Experience Manager (CXM) with the daily administration duties including conducting analysis, problem solving, processing information and payments.

You’re Excited About This Opportunity Because You Will

**Delight Customers**: by ensuring you are providing high quality customer experience.

**Own**: the timely and successful delivery of our solutions according to customer / client / stakeholder needs and objectives. Ensuring all processes are followed and there is appropriate utilisation of the relevant systems.

**Support**: the CXM with resolving/investigating ad hoc queries, administrative support and ad hoc projects in accordance with direction set by the CXM. Ensuring all administrative procedures are followed correctly and in a timely and efficient manner.

**Provide Insights**: by conducting regular reporting on behalf of the broader ANC team to be distributed accordingly to the relevant teams / individuals.

**Influence**: by fostering an environment of continuous improvement by challenging existing ways of doing tasks and investigating new opportunities for improvement whilst building and maintaining strong, long-lasting client and stakeholder relationships

We’re Excited About You Because
- You’re experienced in providing exceptional service to stakeholders
- You have excellent communication skills, written and verbal
- You have demonstrated experience within an administration position
- You can demonstrate a high attention to detail and the ability to multi-task
- You’re competent in Microsoft Office and using industry related systems as required
- You excel at problem analysis and have a high-level of problem-solving and analytical skills
- You can coordinate with internal departments to find the solutions and resolve them
- You’ve got quality interpersonal skills and the ability to work effectively in a team

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