Strategy & Proposition Manager - Home Loans

**Req ID**: 69738 **Department**: AR Product Marketing **Division**: Australia Retail **Location**: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Strategy & Proposition Lead in our Home...

**The opportunity** Provide an outstanding experience by taking inbound calls from AMP Bank customers, financial planners and employers and adding value to each interaction by understanding their needs and delivering the best service. A role in our contact centre is a fantastic opportunity to kick start your career in financial services and AMP Clear...

**About Us** emoney home loans are Australia’s largest privately owned non-bank lender. With over 25 years in the industry, we provide quality residential lending solutions, deliver flexible options, competitive rates and exceptional service to borrowers from all walks of life. We have recently released our exciting new end-to-end digital home loan...

**The opportunity** The North Service Centre (NSC)Claims & Insurance Manager is responsible for the effective management, recording and outcomes of Disability and Death claims, and Death, TPD and Salary Continuance insurance. across all North products as well as the training and development of the NSC Claims Processors within the team. Further, to work...

**The opportunity** As an Associate Business Development Manager you will take ownership and accountability for the success of your individual sales budget through the development of sales & marketing plans, the management of your sales call cycle and growing the business through superior service. AMP Bank operates predominantly a business-to-business sales...

Competitive base plus 12% super - High Performing team The Opportunity The product manager for Multi-asset & Goals Strategies will support the Senior Product Owner and be responsible for contributing to product development and management for Multi-asset & Goals funds. The role will be required to co-ordinate and contribute to various cross functional teams...

**Req ID**: 83812 **Department**: AR Marketing Capability **Division**: Australia Retail **Location**: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Proposition and Strategy Lead, you will be...

**The opportunity** **How you will make an impact** - Gain an in-depth understanding of the product and its administration - Conduct online training & coaching with internal stakeholders & practice staff - Handle complex queries and process exceptions - Assist with testing website and administration systems when and if required - Assist with documenting...

**Req ID**: 38499 **Department**: AR Marketing Capability **Division**: Australia Retail **Location**: Melbourne About the role As part of the Marketing function, supporting the Credit Cards and Personal Lending (CCPL) Tribe the role is responsible for: End-to-end marketing strategy and proposition management for the Value and Rewards Credit Cards...

**How you will make an impact** - Provide input into supporting and coordinating all aspects of reporting into relevant governance reporting including Board, Advice Risk and Compliance Committee (ARCC) reporting. - Contribute to and support complex breach assessments through the incident and breach process - Work closely with Business Risk Partners to target...

**Join us on our mission to make a better world of work.** Culture Amp revolutionises how over 25 million employees across 5,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

**Join us on our mission to make a better world of work.** Culture Amp revolutionises how over 25 million employees across 5,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

**The opportunity** The main purpose of this role is to provide operational support and professional quality service to AMP’s network of aligned and non-aligned financial advisers, mortgage consultants, practices and external licensees. **How you will make an impact** To be successful in this role, you will need to demonstrate excellent proficiency in the...

Pricing Manager If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

Job DescriptionAs a Journey Expert in Product Management and Governance, you will play a key role in delivering exceptional home loan experiences for our customers. You will be responsible for ensuring Home Loan products and the end-to-end value chain are well managed and governed to meet customer and regulatory requirements.

**The opportunity** The Quality Coach is responsible for training and ongoing coaching support to complaints resolution specialists, to effectively resolve complaints received within regulatory timeframes. **How you will make an impact** - Review complaint responses and provide feedback and coaching in a timely manner to enhance service the competency of...

**The opportunity** To provide support and professional quality service to AMP’s network of aligned and non-aligned Advisers, Licensees, and external licensees about their administrative requirements in the areas of adviser payments and registers transfers with general adviser administration operations. **How you will make an impact** To be successful in...

**The opportunity** The contact centre is responsible for servicing advisers and customers on the Mastertrust Platform. The Consultant role encompasses contact centre responsibilities to deliver a superior level of service that consistently meets and often exceeds the expectations of AMP’s advisers and customers. The role is a full-time opportunity...

**The opportunity** The Quality Coach is responsible for providing technical skills coaching to consultants, to uplift the quality experience for advisers and clients on the North Platform. **How you will make an impact**: - Review feedback and coaching in a timely manner to enhance service the competency of NSC team members - Support the NSC leaders to...

**The opportunity** The Customer Resolution Specialist is responsible for helping the Client Servicing teams to continuously improve the quality of our customers’ experiences. This is done by partnering with your colleagues and stakeholders to actively respond to complaints/disputes and using the feedback to turn negative customer experiences into...