Financial Services Consultant

4 days ago


Sydney, New South Wales, Australia EBR Full time

We are seeking a Financial Services Consultant to join our team at EBR. This is an exciting opportunity for individuals passionate about customer service and mortgage lending.

The ideal candidate will possess excellent communication skills, be proactive in solving problems, and have a strong background in retail mortgage lending and sales/customer service in a call centre environment.

As a Financial Services Consultant, you will provide inbound/outbound support to customers regarding home loans, assist with digital loan application processes, and resolve any customer issues or complaints that may arise.

You will also be responsible for completing loan applications, payments, repayments, and arrears management, as well as acting on fraud alerts. The ability to work a roster system, Monday to Friday, is essential.

In this role, you will have the opportunity to build relationships with current and prospective customers, providing them with exceptional service and ensuring their needs are met.

Our team values flexibility and is committed to supporting its employees in achieving their goals. We offer a dynamic work environment, opportunities for career growth, and a competitive salary package, estimated to be around $80,000 - $110,000 per year, depending on experience.

To be considered for this position, you must be RG 146 qualified, have at least 2 years of experience in retail mortgage lending and sales/customer service in a call centre, and possess knowledge of NCCP, Privacy, Debt Collection, and AML/CTF Acts.



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