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Customer Service Officer

4 months ago

Brisbane, Australia Bank of Queensland Full time

**About the Role** Do you have a passion for customer service and want to work with a driven, supportive and fun team?**

If you’re ready to jump in with both feet, then we want to hear from you

As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing information on BOQ’s products and services. Further, you will relish the opportunity to achieve branch success, and work as part of a high performing and collaborative team.

**About you**
Day to day your key responsibilities will consist of:

- Teller duties including general enquiries, account opening/closing, deposits, withdrawals
- Floor walking and initiating quality conversations with customers
- Booking interviews
- Inbound and outbound calling to maintain and build customer relationships
- Daily maintenance of the ATM
- Cash management - ATM Services, Travelex
- Stationery orders
- Strong focus on compliance

**About Us**
With its origins dating back to 1874 BOQ is a regional bank with national presence. We are a true alternative to the major banks.

**Our Benefits**
- BUPA Corporate Plan
- Discounted financial products
- Employee Assistance Program (EAP)

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

**Job Reference: BOQ02765