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Customer Service Officer

5 months ago

Brisbane, Australia Hudson Australia Full time

flex**hive** powered by Hudson has one mission: deliver flexible work without compromise. We are seeking experienced Customer Service Officer to work across Brisbane. This is an exciting opportunity to build your career in a high profile Queensland State Governement department.

**About the role**
- Mutiple positions available
- A03 level $44.49 per hour + Super
- 3-6 month contract with opportunity for extensions
- Location: Brisbane Southside and Brisbane City
- Shifts: Monday to Friday
- Easy to fill timesheet, on-time payment and option for Real-Time Remuneration.

**As a Customer Service Officer, your responsibilities are**:

- Answering inbound calls promptly and professionally, adhering to state government guidelines and protocols
- Providing excellent customer service to constituents, addressing their concerns, and resolving issues in a timely and efficient manner
- Recording accurate and detailed information about customer interactions in our CRM system
- Collaborating with other team members and departments to ensure prompt and accurate resolution of constituent issues
- Identifying opportunities to provide additional information or services to constituents as appropriate
- Escalating complex issues to higher-level support or management when necessary
- Staying up-to-date with state government policies, procedures, and regulations to provide accurate and timely information to constituents

**To excel in this role, you must have**:

- Minimum of 12 momths experience in customer service or call center environment preferred
- Excellent verbal and written communication skills, with a professional phone demeanor
- Strong problem-solving skills and ability to think on your feet
- Ability to multitask and prioritize effectively in a fast-paced environment
- Basic computer skills and familiarity with CRM systems
- Ability to maintain confidentiality and handle sensitive information in** a** professional manner
- Ability to work flexible hours, including evenings and weekends

Join our dynamic team and take advantage of the many benefits that come with being a flexstarter in our talent pool. From access to 50+ retail savings and preferential rates, your possibilities are endless.

Our simple three-step recruitment process includes:

- Application (you're here)
- Work preferences survey
- Online chat interview
- Get shortlisted for this role or discover more job opportunities.

**flexhive by Hudson opens a world of flexible jobs at your fingertips. We employ 100+ staff, pay over 1200 temps in Australia & New Zealand and grow weekly.

flexhive is part of Hudson Recruitment Group, one of APAC's most prominent independent recruitment agencies.