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Metering Officer

4 weeks ago

Frankston, Australia South East Water Corporation Full time

**Who are we?**:
We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

**The role**:
Join our Metering team on a 12-month contract as a Metering Officer In this role, you'll be responsible for the timely and accurate processing of a variety of operational tasks that contribute significantly to billing accuracy and the subsequent delivery of the best customer experience.

A key purpose of the role is to ensure the accuracy and reliability of metering information as it transacts with the customers’ account and responding professionally to customer enquiries through a range of communication channels.

**Who are you?**:
Your passion for customer service coupled with your superior stakeholder management skills will set you up for success in this role. You have sound system knowledge relating to metering and billing - HiAffinity and Pulse and other metering related systems is desirable.
- A good understanding of the way a meter functions.
- Knowledge and understanding of statistics, financial reporting, account adjustments and meter flow rates
- Excellent customer service and communication skills
- A sound knowledge of standards, procedures and legislation applicable to the metering processes and good problem-solving skills
- Demonstrated experience and knowledge of forms, documents, and procedures employed to process billing and metering adjustments
- Demonstrated experience and knowledge of bill calculation procedure
- Demonstrated analytical, judgement and resolution skills
- Good systems experience with the ability to utilise databases for data entry, analysis, and retrieval.

**What's in it for you?**:
Working at South East Water means you can enjoy a wealth of benefits, starting with the chance to be part of an organisation deeply committed to environmental initiatives and sustainability; one who has been recognised as one of the top 101 Workplaces for Women in Australia by Work180 for the past two consecutive years.

South East Water cultivates a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities.

As a SEW employee, you can enjoy the following offerings from our benefits package:

- Access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks.
- Work-life balance with flexible working arrangements, including hybrid work options.
- Life insurance and salary continuance.
- Additional leave offerings, such as cultural and ceremonial leave and study leave.
- Head office with modern facilities and panoramic beachfront views, a separate parents' room, a prayer and meditation room, an onsite cafe, and free parking.
- Opportunity to be part of great initiatives involving the local community

**We're for everyone**:
Our people are as diverse as the communities we serve. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers.

**Keen to make an impact?**:
South East Water operates a 24/7 service environment. Whilst this role does not involve after-hours rostered duty, all employees may be required to provide out of hours support from time to time as required.