Contractor Liaison Manager

**Who are we?**:
As part of the Iota group, Priority Plumbing provides professional and trusted industrial and residential plumbing services to the South East region of Melbourne with uncompromising levels of quality and safety.

In addition to traditional plumbing services such as dry and wet tappings, sewer clearances and residential plumbing, Priority Plumbing is supporting the broader Iota group’s push into digital offerings with sub-metering, IoT devices and virtual leak detections.

Priority Plumbing manages panels of contractors across many industrial and residential services and uses the latest technology to automate and facilitate its services to its customers which include water utilities, councils, commercial businesses and residents. It has a passionate and talented team of specialists and service coordinators.

Iota is a wholly owned subsidiary of South East Water. Established to deliver impact outside of South East Water’s regulatory boundaries, Iota seeks to drive change in the water sector and help it respond to challenges such as climate change. Iota also commercialises game changing digital and circular economy technologies.

**About the role**:
The Customer Liaison Manager will play a vital role in expanding Priority Plumbing’s portfolio and engaging key contractors and customer target groups. You will assist in developing proposals and bids associated with these opportunities and provide support in implementing customer solutions across the Industrial/Asset Connection, Commercial and Residential Plumbing industries.

As the Customer Liaison Manger, you will play a pivotal role in expanding our portfolio and engaging with key contractors and customer target groups. Working closely with the Head of Priority Plumbing, you will assist in developing proposals and bids, as well as implementing customer solutions across the Industrial, Asset Connection, Commercial and Residential Plumbing industries.

We are seeing a highly motivated and experienced Customer Liaison Manager to:

- Oversee contractor management and reporting;
- Develop contractor communication and enablement;
- Play a leading role in market development;
- Support service line growth
- Support the Priority Plumbing teams with customer management;
- Ensure team goals and objectives are delivered; and
- Identify and improve processes. Embed changes that results in increased efficiency and improved customer service levels.

**What we need from you**:
If you are a self-driven individual with a passion for customer engagement and service line growth, we would love to hear from you. To be successful in this position you will be a relationship focused, ambitious and dynamic individual. You will have:

- Tertiary or trade qualifications in civil construction or industrial/residential plumbing industries;
- Prove work experience as a Contractor Manager, Business Development Manager or similar;
- Experience in civil/industrial/residential plumbing works and knowledge of industry standards;
- Strong analytical and decision making skills, with an excellent understanding of risk management;
- Experience in data analysis and reporting;
- Familiarity with developing and delivering training;
- Strategic mindset with a bias for action;
- Strong relationship-building skills with the plumbing and/or utility industries;
- Knowledge of the water industry is preferred; and
- Proficiency in MS Office and CRM software (Salesforce)

**Our culture**:

- The opportunity to be part of a team committed to having a positive impact on environmental and social initiatives;
- A range of benefits including car leasing options and free on-site parking;
- A commitment to work-life balance with truly flexible working arrangements, including hybrid working, leave purchasing and condensed working options;
- Great learning and development opportunities including development programs, digital learning and site visits;
- A great culture. With an engagement score of 85%, you’ll be working in a team with a strong work ethic and a collaborative nature; and
- Enjoy modern office facilities with panoramic beachfront views.

**Want to know more?**:
**Want to apply?**:
Click here for the position description